How the nation's largest transit ad company transformed its customer support with AI

By Maranda Borchert · June 20, 2023

Hero image with a large ad on a bus in San Fracisco

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Maranda Borchert

Maranda is a Customer Advocate Marketing Manager at Zapier and is based in Washington, D.C. She loves telling customer stories by day, and rescuing dogs at night.

tags

Small business

Artificial intelligence (AI)

Customer support

mentioned apps

Freshdesk

ChatGPT

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How the nation's largest transit ad company transformed its customer support with AI

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