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Zendesk

Freshdesk

ActiveCampaign

Typeform

Trello

Asana

When you take advantage of automation, you’re able to more easily deliver on your customers' expectations around speed, personalized attention, and more.

4 ways your customers benefit from support and service automation

The copy-and-paste routine feels easy at first, but it can be a serious time suck. Use this Zapier integration to automatically pull out information buried in the auto-generated notification emails you receive and create new tickets in Zendesk.

Send emails to your custom "@robot.zapier.com" address and extract any data! Visit http://parser.zapier.com/ for more information!

Email Parser by Zapier

Triggers when a mailbox gets a new email. Don't forget to set up your parser mailboxes at https://parser.zapier.com/.

New Email

New Mailbox

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

New Group

Triggers when a new ticket is added to a view.

New Ticket in View

Triggers when a new ticket is created. Optionally select an organization.

New Ticket

Triggers when a one or more tags are added to a user.

Tag Added to User

Triggers when a new organization is created.

New Organization

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

Recent Ticket

Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

New Action on Ticket

Triggers when an existing ticket is updated.

Updated Ticket

New User

New View

Find an Agent

Finds an existing ticket. With line item support for multiple tickets resulting from a query.

Find Ticket(s)

Find a Group

Find Latest Comment

Find an Organization

Find a Ticket

Find a User

Finds a ticket, or creates one if none are found.

Find or Create Ticket

Finds a organization, or creates one if none are found.

Find or Create Organization

Finds a user, or creates one if none are found.

Find or Create User

Deletes the user and associated records from the account.

Delete User

Create Organization

Remove one or more tags from an existing ticket.

Remove Tag(s) from Ticket 

Create Ticket

Attach File to Ticket

Add Comment to Ticket

Add one or more tags to an existing ticket.

Add Tag(s) to Ticket

Update Organization

Update an existing ticket status or add comments.

Update Ticket

Update User

Create User

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

Create new Zendesk tickets from parsed emails by Zapier

It is tough to be constantly monitoring your business's Facebook Page. Save yourself the headache with this integration. New Facebook Page messages generate cards in Trello. From there, you can add notes, assign team members to the card, and stay on track with customer requests. All your Facebook Page's messages in one accessible place, without the need to check every day.

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

Facebook Messenger

Triggers when a new Message is sent to a page.

New Message Sent to Page

Send Message From Page

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.

New Board

New Card

Triggers when a Card is archived in Trello.

New Card Archived

Triggers when a Comment is added to a Card in Trello.

New Comment in Card

Triggers when there is activity in Trello.

New Activity

Triggers when a Card is moved to a List in Trello, [inside the same Board](https://zapier.com/apps/trello/help#common-problems-trello#not-triggering-on-card-moved-to-list-when-a-card-is-moved-from-another-board).

Card Moved to List

Triggers at a specified time before a card is due.

Card Due

Triggers when a Card is updated in Trello.

Card Updated

Triggers when a new checklist is created in Trello.

New Checklist

Triggers when a new label is created in Trello.

New Label

Triggers when a label is added in a Trello card.

New Label Added to Card

Triggers when a new list on a board is added.

New List

Triggers when a new member joins a board.

New Member on Board

Triggers when you get a new notification in Trello.

New Notification

Finds a label on a particular board by name.

Find Label on Board

Finds a list on a particular board by name.

Find List on a Board

Finds a checklist on a particular board or card by name.

Find Checklist

Finds a checklist item on a particular checklist by name.

Find Checklist Item

Finds a board in your Trello organization by name.

Find Board

Finds a card in your Trello organization by name, given a specified board and list. Does not search archived cards.

Find Card

Finds a member in your Trello organization by name.

Find Member

Find or Create Label

Find or Create List on a Board

Find or Create Checklist

Finds or creates a specific organization board.

Find or Create Board

Finds or creates a specific organization card.

Find or Create Card

Create Checklist Item in Card

Add Member to Board

Create Board

Adds a new card on a specific board and list.

Create Card

Archive Card

Adds one or more attachments to a specific card.

Add Attachment to Card

Adds an existing label to a specific card.

Add Label to Card

Moves a specific card to a list on a specific board.

Move Card to List

Adds one or more members to a specific card.

Add Members to Card

Update a card's name, description, due date, or position in list.

Update Card

Adds a new (or existing) checklist to a card.

Add Checklist to Card

Closes a board without permanently deleting it.

Close Board

Create Comment

Completes an existing checklist item in a card.

Complete Checklist Item in Card

Copy Board

Delete Checklist in Card

Create Label

Create List

Remove Label From Card

Create Trello cards from new Facebook Page messages

If you're looking for a way to ensure your engineering reacts swiftly to your support issues, try this Freshdesk-GitHub integration. Once it's active, any updates to your Freshdesk tickets will create a new issue in a GitHub repo.

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Triggers when there is a new ticket is created in Freshdesk.

New Contact

Triggers when a Note is added to a Ticket.

New Ticket Note

Update Contact

Finds an existing customer or a potential customer that has raised a ticket.

Find Contact

Find Ticket by Id

Add Private or Public notes to a Freshdesk Support Ticket.

Add Notes to a Ticket

Allows you to create a Company entry in Freshdesk.

Create Company

Create Forum

Create Forum Category

Create a new Forum Topic on Freshdesk Forums.

Create Forum Topic

Create a ticket in Freshdesk for your domain.

Allows you to create a User/Customer in Freshdesk for your support domain.

Create Contact

GitHub is the perfect place to share code and work collaboratively on private and open source software.

GitHub

New Branch

Triggers when you add a new collaborator.

New Collaborator

Triggers when a new comment on a commit is created.

New Commit Comment

New Commit

Triggers when anything happens on a repo.

New Repo Event

Triggers when you add/star a gist (public or private).

New Gist

Triggers when anything happens from or to you, on any repo.

New Global Event

New Issue

Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.

4 ways your customers benefit from support and service automation

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