Dive into the future of customer experience with Zapier Chatbots for your business. Get started with this template to build a chatbot to increase customer satisfaction with accurate responses based on your business content.

Why you should use this template

Provide a conversational chat for your customers with prompt and accurate answers, while your human crew tackles the trickier stuff. Embed this chat experience on your website, upload a custom data source with your FAQ, and get started in minutes with a no-code builder.

Your business will benefit from increased efficiency and customer satisfaction with an AI chatbot you can trust. Limit the answers given in the chat to only ones provided in your data source and route all others to your team.

How the template works

By leveraging OpenAI in Zapier Chatbots, this chat experience customizes every customer interaction it has. It's not just a conversation—it's an experience.

To customize the chatbot, you can connect static files that you upload as a data source. The data source serves as the chatbot's own knowledge base that it can pull from so that website visitors who interact with the bot have relevant answers and a far better user experience.

What makes Zapier Chatbots unique is the ability to trigger actions based on the conversation. Add actions to buttons within the chat, such as copying responses or running a Zap (automation) when a button is clicked, taking generative AI to the next level.

Who should use this template

This template provides a starting point with a custom prompt for business owners, support and marketing operations managers, and anyone looking to implement a chat experience for their customers or prospects. Because the chatbot is highly customizable, it can be tailored to any industry.

Use the power of OpenAI

Zapier Chatbots integrates seamlessly with OpenAI. By default, it utilizes the GPT 3.5 model, but if you have access to the OpenAI API, you can choose a different model and adjust the token length and creativity level.

Try Zapier Chatbots live

Here's a chatbot we made about Zapier Chatbots. Give it a try and learn more about how it works!