Addigy + Syncro

Get Specific Custom Software With All Versions

Get a specific custom software with all versions

List Update Status

Returns the data given from the device to Addigy for viewing the status of updates.

Maintenance

List maintenance done.

Get Policy Instructions

List instructions in policy

Create Custom Software

Creates a custom software item

Delete User

This command allows the server to delete a user that has an active account on the device. With iOS it is available in Education Mode only; with macOS it requires DEP enrollment.

Disable Remote Desktop

Disables Remote Desktop on macOS. Available on macOS 10.14.4 or newer.

Enable Remote Desktop

Enables Remote Desktop on macOS. Available on macOS 10.14.4 or newer.

Lock Device

Remove Passcode

Removes the passcode from a device. This will not remove a profile that may require the presense of a passcode.

Remove Restrictions Passcode

Removes the Restrictions or Screen Time passcode that has been set on the device.

Request eSIM Cellular Plans

Cellular plans command sends a query to a carrier URL for active eSIM cellular-plan profiles. Requires iOS 13 or newer.

Request macOS Update Scan

Request macOS Update Scan requests that the macOS device performs a background scan for OS updates. macOS only.

Request Update Status

Restart Device

The device will restart immediately. Passcode-locked iOS devices do not rejoin Wi-Fi networks after restarting, so they may not be able to communicate with the server. This command is supervised only. Available in iOS 10.3 and macOS 10.13 and later.

Set App Analytics

App Analytics sets the user preference of sharing analytics with app developers. If true, enables app analytics. If false, disables app analytics. Shared iPad Mode only. Available in iOS 9.3.2 and later.

Set Data Roaming

If true, enables data roaming. If false, disables data roaming. Enabling data roaming also enables voice roaming.

Set Diagnostic Submission

Sets the user preference of diagnostic submission. If true, enables diagnostic submission. If false, disables diagnostic submission. Shared iPad Mode only. Available in iOS 9.3 and later.

Set Personal Hotspot

If true, enables Personal Hotspot. If false, disables Personal Hotspot. The Personal Hotspot setting is only available on certain carriers.

Shutdown Device

The device will shut down immediately. This command is supervised only. Available in iOS 10.3 and macOS 10.13 and later.

Stop AirPlay Mirroring

Requests the macOS or iOS device to stop AirPlay to an Apple TV.

Create Appointment

Creates an Appointment

Create Customer

Creates a Customer in your Syncro account.

Create Lead

Creates a Lead in your Syncro account.

Create Ticket Timer Entry

Creates a Ticket Timer Entry

Update Contact

Updates a Contact

Update Ticket

Updates a Ticket

Get Specific Custom Software Versions

Get a specific version of a custom software

List Last Device Location

After running Lost Mode Request Location, get Lost Mode Location can be run to display the last known location of the device.

List Users

Returns a list of known users that were given to Addigy via the Request User List command.

Add Device to a Policy

Add device to a policy. If device already in a policy the policy will be overridden.

Create Policy

Create a policy in the organization.

Disable Lost Mode

This command allows the server to take the device out of MDM lost mode.

Enable Lost Mode

Install Update

Play Sound

This command allows the server to tell the device to play a sound if it is in MDM Lost Mode. The sound will play until the device is either removed from Lost Mode or a user disables the sound at the device.

Request Provisioning Profile List

Requests a list of Provisioning Profiles that are installed on the device.

Request Certificate List

Requests the device to send Addigy a list of certificates that are installed on the device.

Request Location Update

This command allows the server to ask the device to report its location if it is in MDM lost mode.

Request Updates From Device

Request Updates from Device queries the device for a list of available OS updates. In macOS, a Request macOS Update Scan must be performed to update the results returned by this query. In iOS and tvOS, the list will contain only the latest update available.

Request User List

Sends a request to a device to return it's known users to Addigy.

Run a Command

Run command on devices. This endpoint accepts parameters in JSON format.

Set Bluetooth

If true, enables Bluetooth. If false, disables Bluetooth. Available in iOS 11.3 and later for supervised devices and in macOS 10.13.4 and later.

Set Device Name

To send a DeviceName command (available only on supervised devices or devices running macOS v10.10 or later). On macOS, the DeviceName command sets only the computer name and local host name of the device. Send HostName command as well for renaming the device.

Set Passcode Lock Grace Period

The PasscodeLockGracePeriod command sets the time the screen must be locked before needing a passcode to unlock it. Changing to a less restrictive value will not take effect until the user logs out. Shared iPad Mode only.

Set Voice Roaming

If true, enables voice roaming. If false, disables voice roaming. The voice roaming setting is only available on certain carriers. Disabling voice roaming also disables data roaming.

Start AirPlay Mirroring

Create Contact

Creates a Contact

Create Estimate

Creates an Estimate

Create Ticket

Creates a Ticket in your Syncro account.

Log Call

Creates a Call Log in your Syncro account.

Update Customer

Updates a Customer

Find Customer

Finds an existing customer.