Connect Firepoint CRM to Call Tools PCC and automate any workflow
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Status Changed
Triggers when a lead's status changes.
Try It - Tag Added
Triggers when a tag is added to a lead.
Try It - New Calendar Event
Triggers when a new calendar event is created by an agent in Call Tools.
Try It - New Call Disposition Event
Triggers when a new call disposition is created by an agent in Call Tools.
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- New Lead
Triggers when a new lead is created in Firepoint.
Try It - First NameRequired
- Last NameRequired
- EmailRequired
- Lead SourceRequired
- Phone NumberRequired
- Lead TypeRequired
- Phone Number Type
- Tags
- Warnings
- Special Notes
- Notify Direct Agent Assignee
- New Phone Call
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
Try It - New Support Case
Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
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