Google Sheets + HelpDesk
Create rows in Google Sheets when ticket assignments change in HelpDesk
Keep every change in your HelpDesk ticket assignments organized with this seamless workflow. When a ticket assignment is altered in HelpDesk, a new row will be created in your Google Sheets spreadsheet to help in your record-keeping. Not only does this process give you a well-maintained data trail, but it also helps you easily monitor the movements and changes in your task distributions for efficient team management.
Keep every change in your HelpDesk ticket assignments organized with this seamless workflow. When a ticket assignment is altered in HelpDesk, a new row will be created in your Google Sheets spreadsheet to help in your record-keeping. Not only does this process give you a well-maintained data trail, but it also helps you easily monitor the movements and changes in your task distributions for efficient team management.
- When this happens...Ticket Assignment Changed
Triggers when ticket changes assignment.
- automatically do this!Create Spreadsheet Row
Create a new row in a specific spreadsheet.
- Free forever for core features
- 14 day trial for premium features & apps
New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID
