Google Sheets + HelpDesk
Create spreadsheet rows in Google Sheets when ticket status changes in HelpDesk
Keep your support ticket updates organized and in one place with this effective workflow. When a ticket status changes in your HelpDesk app, a new row is immediately created in your Google Sheets document. This seamless automation helps you record and track all your support tickets efficiently, allowing you to focus on resolving them quicker.
Keep your support ticket updates organized and in one place with this effective workflow. When a ticket status changes in your HelpDesk app, a new row is immediately created in your Google Sheets document. This seamless automation helps you record and track all your support tickets efficiently, allowing you to focus on resolving them quicker.
- When this happens...Ticket Status Changed
Triggers when ticket changes status.
- automatically do this!Create Spreadsheet Row
Create a new row in a specific spreadsheet.
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID
