Connect HelpDesk to Facebook Messenger and automate any workflow
Create your first workflow
Quickly connect HelpDesk to Facebook Messenger with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate HelpDesk with Facebook Messenger - no code necessary. See how you can get setup in minutes.
Connect HelpDesk and Facebook Messenger to unlock the power of automation
With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when a new support ticket is created.
Try It - Ticket Followers Changed
Triggers when followers change in a ticket.
Try It - Ticket Priority Changed
Triggers when ticket changes priority.
Try It - Ticket Tags Changed
Triggers when tags are changed in a ticket.
Try It
- Ticket Assignment Changed
Triggers when ticket changes assignment.
Try It - New Message in a Ticket
Triggers when there's a new message in a ticket.
Try It - Ticket Status Changed
Triggers when ticket changes status.
Try It - Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID