HelpDesk + Jira Software Cloud
Create Jira Software Cloud issues from new HelpDesk tickets
Create a Jira Issue when you get a new ticket in HelpDesk.
Create a Jira Issue when you get a new ticket in HelpDesk.
- When this happens...New Ticket
Triggers when a new support ticket is created.
- automatically do this!Create Issue
Creates a new issue.
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID
About HelpDesk
HelpDesk is a ticketing software for effortless customer support
Related categories
About Jira Software Cloud
Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.