HelpDesk + Jira Software Cloud
Update issues in Jira Software Cloud when HelpDesk ticket statuses change
Set up this Zap to automatically update an issue in Jira Software when the ticket status in HelpDesk changes. Keep your service workflows up to date, effortlessly!
Set up this Zap to automatically update an issue in Jira Software when the ticket status in HelpDesk changes. Keep your service workflows up to date, effortlessly!
- When this happens...Ticket Status Changed
Triggers when ticket changes status.
- automatically do this!Update Issue
Updates an existing issue.
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID