HelpDesk + Simplesat

Tag Helpdesk tickets when new Simplesat feedback is received

This Zap triggers when new feedback is received by Simplesat, automatically adding tags to the Helpdesk.com ticket. This enables effortlessly tracking of feedback left on tickets without the need to log in to your Simplesat dashboard.

This Zap triggers when new feedback is received by Simplesat, automatically adding tags to the Helpdesk.com ticket. This enables effortlessly tracking of feedback left on tickets without the need to log in to your Simplesat dashboard.

  1. When this happens...
    SimplesatSimplesat
    New Feedback

    Triggers when new feedback is received.

    TriggerInstant
  2. automatically do this!
    HelpDeskHelpDesk
    Add Tags to Ticket

    Add tags to an existing ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Simplesat triggers, actions, and search

    New Feedback

    Triggers when new feedback is received.

    Trigger
    Instant
    Try It
    • Survey API endpointRequired

    • Customer name

    • Customer emailRequired

    • Customer company

    • Team member ID

    • Team member name

    • Team member email

    • Ticket ID

    • Ticket subject

    Action
    Write
    • IdRequired

    Action
    Search
    • IdRequired

    Action
    Search
    • external_id

    • Name

    • EmailRequired

    • Company

    • Custom attributes

    • Tags

    Action
    Write
    • external_id

    • Name

    • EmailRequired

    • Custom attributes

    Action
    Write
    • IdRequired

    Action
    Search
  • HelpDesk triggers, actions, and search

    New Ticket

    Triggers when a new support ticket is created.

    Trigger
    Instant
    Try It
helpdesk logo
helpdesk logo

About HelpDesk

HelpDesk is a ticketing software for effortless customer support
Learn moreHelp

Related categories

  • Customer Support
simplesat logo
simplesat logo

About Simplesat

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
Learn moreHelp

Related categories

  • Forms & Surveys

Similar apps

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier