Jira Service Management + Microsoft Teams

Create new Jira Service Management requests from new Microsoft Teams channel mentions

With this workflow, when someone mentions a new channel in Microsoft Teams, it springs into action by creating a request in Jira Service Management. It's an ideal solution for teams looking to monitor channel communication and manage tasks efficiently. This ensures you never miss critical discussions and can respond quickly by generating requests in Jira directly from Microsoft Teams.

With this workflow, when someone mentions a new channel in Microsoft Teams, it springs into action by creating a request in Jira Service Management. It's an ideal solution for teams looking to monitor channel communication and manage tasks efficiently. This ensures you never miss critical discussions and can respond quickly by generating requests in Jira directly from Microsoft Teams.

  1. When this happens...
    Microsoft TeamsMicrosoft Teams
    New Channel Mention

    Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
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jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
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Related categories

  • Customer Support
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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Related categories

  • Microsoft
  • Team Chat

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