Jira Service Management + Microsoft Teams

Create new requests in Jira Service Management from new chat messages in Microsoft Teams

This workflow turns your Microsoft Teams chat conversations into actionable items in Jira Service Management seamlessly. As soon as a new chat message appears in Microsoft Teams, it triggers a request creation process in Jira Service Management. Transform your team communication into efficient task management, ensuring no important conversation slips through the cracks.

This workflow turns your Microsoft Teams chat conversations into actionable items in Jira Service Management seamlessly. As soon as a new chat message appears in Microsoft Teams, it triggers a request creation process in Jira Service Management. Transform your team communication into efficient task management, ensuring no important conversation slips through the cracks.

  1. When this happens...
    Microsoft TeamsMicrosoft Teams
    New Chat Message

    Triggers when a new message is received in a chat.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
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jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
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Related categories

  • Customer Support
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

Related categories

  • Microsoft
  • Team Chat

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