Jira Service Management + Microsoft Teams

Create new requests in Jira Service Management from new chat messages in Microsoft Teams

This workflow turns your Microsoft Teams chat conversations into actionable items in Jira Service Management seamlessly. As soon as a new chat message appears in Microsoft Teams, it triggers a request creation process in Jira Service Management. Transform your team communication into efficient task management, ensuring no important conversation slips through the cracks.

When this happens...
New Chat Message
Triggers when a new message is received in a chat.
TriggerScheduled
automatically do this!
Create Request
Create a new request.
ActionWrite

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Supported triggers and actions

What does this mean?

- TeamRequired
Trigger
Scheduled
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- ChatRequired
- Exclude messages by you?
Trigger
Scheduled
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- TeamRequired
Trigger
Scheduled
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- TeamRequired
- ChannelRequired
- MessageRequired
Trigger
Scheduled
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- TeamRequired
- Channel NameRequired
- Description
Action
Write

- TeamRequired
- ChannelRequired
- Message Text Format
- Message TextRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- SiteRequired
- ProjectRequired
Trigger
Scheduled
Try It
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Trigger
Scheduled
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New Chat
Triggers when a new chat is created.
Trigger
Scheduled
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- TeamRequired
- ChannelRequired
Trigger
Scheduled
Try It
- TeamRequired
- Channel NameRequired
- Description
- Favorite for All?
Action
Write
- TeamRequired
- ChannelRequired
- Message IDRequired
- Reply ContentRequired
Action
Write
- ChatRequired
- Message Text Format
- Message TextRequired
Action
Write
- SiteRequired
- ProjectRequired
Trigger
Scheduled
Try It
- SiteRequired
- ProjectRequired
- Request TypeRequired
Action
Write

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn more