Jira Service Management + Twilio

Create new Jira Service Management requests from new Twilio sms messages

Never miss a customer's request again. With this workflow, each time you receive a new SMS in your Twilio account, a corresponding request is created in Jira Service Management. Easily keep track of client inquiries, streamlining your customer service process making it prompt and efficient. Stay on top of issues without the need to manually input data, giving you more time to focus on delivering solutions.

Never miss a customer's request again. With this workflow, each time you receive a new SMS in your Twilio account, a corresponding request is created in Jira Service Management. Easily keep track of client inquiries, streamlining your customer service process making it prompt and efficient. Stay on top of issues without the need to manually input data, giving you more time to focus on delivering solutions.

  1. When this happens...
    TwilioTwilio
    New SMS

    Triggers when an SMS is sent to your Twilio number.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

  • Phone & SMS

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