Jira Service Management + Twilio

Create requests in Jira Service Management for new calls in Twilio

When a new call comes in through Twilio, activate this workflow to have a request instantly created in Jira Service Management. This efficient process not only ensures that every call is promptly acknowledged, but also helps in coordinating a timely and organized response. Streamline your customer service operations and improve productivity with this robust integration.

When a new call comes in through Twilio, activate this workflow to have a request instantly created in Jira Service Management. This efficient process not only ensures that every call is promptly acknowledged, but also helps in coordinating a timely and organized response. Streamline your customer service operations and improve productivity with this robust integration.

  1. When this happens...
    TwilioTwilio
    New Call

    Triggers when a call is finished on your Twilio number.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Help

Related categories

  • Customer Support
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn moreHelp

Related categories

  • Phone & SMS

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