Kayako + Simplesat
Add private notes to Kayako conversations when new feedback is received in Simplesat
This Zapier template will add a private note to an existing conversation in Kayako that is related to the feedback that was left. The private note will contain the response data from the Simplesat survey. Now your survey data can exist in Kayako for easier visibility and follow-up with clients.
This Zapier template will add a private note to an existing conversation in Kayako that is related to the feedback that was left. The private note will contain the response data from the Simplesat survey. Now your survey data can exist in Kayako for easier visibility and follow-up with clients.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this!Add a Private Note to a Conversation
Adds a private note to an existing conversation.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
New Conversation
Triggers whenever a new conversation is created.
Try It
