Kayako + Simplesat

Update user tags in Kayako with new Simplesat feedback

Activate this integration to automatically tag your users in Kayako as soon as new Simplesat feedback is received. Stay informed about their latest CSAT, NPS, or CES ratings from Simplesat without needing to manually refresh your data.

When this happens...
New Feedback
Triggers when new feedback is received.
TriggerInstant
automatically do this...
Find a User
Find an existing user.
ActionSearch
then do this!
Update a User
Updates an existing user.
ActionWrite

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Supported triggers and actions

New Feedback
Triggers when new feedback is received.
Trigger
Instant
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- Survey API endpointRequired
- Customer name
- Customer emailRequired
- Customer company
- Team member ID
- Team member name
- Team member email
- Ticket ID
- Ticket subject
Action
Write
- IdRequired
Action
Search
- IdRequired
Action
Search
New Organization
Triggers when a new organization is created.
Trigger
Instant
Try It

New Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Trigger
Instant
Try It
Tag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Trigger
Instant
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- ConversationRequired
- Private Note ContentsRequired
Action
Write
- OrganizationRequired
- TagsRequired
Action
Write
- RequesterRequired
- MailboxRequired
- Conversation SubjectRequired
- Message ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- EventRequired
- EmailRequired
- TitleRequired
- Body
- Properties
- Priority
- Url
- Icon URL
- Triggered At
Action
Write
- Organization
- Full NameRequired
- EmailRequired
- RoleRequired
- Teams
- Language
Action
Write
- OrganizationRequired
- Email Domains
- Organization Name
- Tags
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- RequesterRequired
- Conversation SubjectRequired
- Private Note ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Search or write
- QueryRequired
- Organization
- Full NameRequired
- EmailRequired
- RoleRequired
- Teams
- Language
Action
Search or write

- external_id
- Name
- EmailRequired
- Company
- Custom attributes
- Tags
Action
Write
- external_id
- Name
- EmailRequired
- Custom attributes
Action
Write
- IdRequired
Action
Search
New Conversation
Triggers whenever a new conversation is created.
Trigger
Instant
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New User
Triggers when a new user account is created.
Trigger
Instant
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Tag Added to Conversation
Triggers when a tag is added to a conversation.
Trigger
Instant
Try It
Tag Added to User
Triggers when a tag is added to a user.
Trigger
Instant
Try It
- Conversation IDRequired
- TagsRequired
Action
Write
- UserRequired
- TagsRequired
Action
Write
- RequesterRequired
- Conversation SubjectRequired
- Private Note ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- Organization NameRequired
- Tags
- Email Domains
Action
Write
- Conversation IDRequired
- Requester
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Subject
Action
Write
- UserRequired
- Tags
- Full Name
- Role
- Organization
- Teams
- Language
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- Organization NameRequired
- Tags
- Email Domains
Action
Search or write