Kayako + Simplesat

Update user tags in Kayako with new Simplesat feedback

Activate this integration to automatically tag your users in Kayako as soon as new Simplesat feedback is received. Stay informed about their latest CSAT, NPS, or CES ratings from Simplesat without needing to manually refresh your data.

When this happens...
New Feedback
Triggers when new feedback is received.
TriggerInstant
automatically do this...
Find a User
Find an existing user.
ActionSearch
then do this!
Update a User
Updates an existing user.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

What does this mean?

New Feedback
Triggers when new feedback is received.
Trigger
Instant
Try It
- Survey API endpointRequired
- Customer name
- Customer emailRequired
- Customer company
- Team member ID
- Team member name
- Team member email
- Ticket ID
- Ticket subject
Action
Write
- IdRequired
Action
Search
- IdRequired
Action
Search
New Organization
Triggers when a new organization is created.
Trigger
Instant
Try It

New Reply
Triggers whenever a reply is received on a conversation (also triggered on the first post).
Trigger
Instant
Try It
Tag Added to Organization
Triggers when a tag is added to an organization in Kayako.
Trigger
Instant
Try It

- ConversationRequired
- Private Note ContentsRequired
Action
Write
- OrganizationRequired
- TagsRequired
Action
Write
- RequesterRequired
- MailboxRequired
- Conversation SubjectRequired
- Message ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- EventRequired
- EmailRequired
- TitleRequired
- Body
- Properties
- Priority
- Url
- Icon URL
- Triggered At
Action
Write
- Organization
- Full NameRequired
- EmailRequired
- RoleRequired
- Teams
- Language
Action
Write
- OrganizationRequired
- Email Domains
- Organization Name
- Tags
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- RequesterRequired
- Conversation SubjectRequired
- Private Note ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Search or write
- QueryRequired
- Organization
- Full NameRequired
- EmailRequired
- RoleRequired
- Teams
- Language
Action
Search or write

- external_id
- Name
- EmailRequired
- Company
- Custom attributes
- Tags
Action
Write
- external_id
- Name
- EmailRequired
- Custom attributes
Action
Write
- IdRequired
Action
Search
New Conversation
Triggers whenever a new conversation is created.
Trigger
Instant
Try It
New User
Triggers when a new user account is created.
Trigger
Instant
Try It
Tag Added to Conversation
Triggers when a tag is added to a conversation.
Trigger
Instant
Try It
Tag Added to User
Triggers when a tag is added to a user.
Trigger
Instant
Try It
- Conversation IDRequired
- TagsRequired
Action
Write
- UserRequired
- TagsRequired
Action
Write
- RequesterRequired
- Conversation SubjectRequired
- Private Note ContentsRequired
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Tags
Action
Write
- Organization NameRequired
- Tags
- Email Domains
Action
Write
- Conversation IDRequired
- Requester
- Assigned Team
- Assignee
- Type
- Status
- Priority
- Conversation Form
- Subject
Action
Write
- UserRequired
- Tags
- Full Name
- Role
- Organization
- Teams
- Language
Action
Write
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- Organization NameRequired
- Tags
- Email Domains
Action
Search or write

About Kayako

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Help

Related categories

Customer Support

About Simplesat

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.

Learn more Help

Related categories

Forms & Surveys

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

Related Zap Templates

Add private notes in Kayako from new Simplesat feedback

Add tags to Kayako conversations from new Simplesat feedback

Kayako + Simplesat

Update user tags in Kayako with new Simplesat feedback

New Feedback

Send Event-Based Email Survey

Customer name

Customer company

Team member ID

Team member name

Team member email

Ticket ID

Ticket subject

Find Customer

Find Team Member

New Organization

New Reply

Tag Added to Organization

Add a Private Note to a Conversation

Add Tags to Organization

Create Conversation via Email

Assigned Team

Assignee

Type

Status

Priority

Conversation Form

Tags

Create Event

Body

Properties

Priority

Url

Icon URL

Triggered At

Create User

Organization

Teams

Language

Update an Organization

Email Domains

Organization Name

Tags

Find an Agent

Find Organization

Find or Create a Conversation

Assigned Team

Assignee

Type

Status

Priority

Conversation Form

Tags

Find or Create a User

Organization

Teams

Language

Upsert Customer

external_id

Name

Company

Custom attributes

Tags

Upsert Team Member

external_id

Name

Custom attributes

Find Response

New Conversation

New User

Tag Added to Conversation

Tag Added to User

Add Tags to Conversation

Add Tags to User

Create Conversation With a Private Note

Assigned Team

Assignee

Type

Status

Priority

Conversation Form

Tags