Kayako + Simplesat
Add tags to Kayako conversations from new Simplesat feedback
Keep your Kayako agents informed by adding tags to conversations after a customer provides feedback through Simplesat. Tags include rating value and sentiment.
Keep your Kayako agents informed by adding tags to conversations after a customer provides feedback through Simplesat. Tags include rating value and sentiment.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this!Add Tags to Conversation
Adds tags to an existing conversation.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
New Conversation
Triggers whenever a new conversation is created.
Try It
About Kayako
Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.
Related categories
About Simplesat
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
