Microsoft Teams + TOPdesk
Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams
You want your service desk to help users as quickly as possible, so let this Zap save you time by letting it automatically create a call in TOPdesk when a user @mentions your service desk in a Teams channel. And because it cuts out the manual labour, it reduces the risk of copy/paste errors too.
You want your service desk to help users as quickly as possible, so let this Zap save you time by letting it automatically create a call in TOPdesk when a user @mentions your service desk in a Teams channel. And because it cuts out the manual labour, it reduces the risk of copy/paste errors too.
- When this happens...New Channel Mention
Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.
- automatically do this...Create an Incident
Create an incident
- then do this!Send Channel Message
Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.
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