Microsoft Teams + TOPdesk

Send chat messages in Microsoft Teams for new second line incidents in TOPdesk

Keep your team promptly informed about the new second line incidents in TOPdesk. With this workflow, every time there's a new second line incident in TOPdesk, a chat message is sent right away in your Microsoft Teams, so your team can quickly initiate the resolution process. Through this effective communication automation, you ensure a faster response time, ensuring high quality service delivery.

When this happens...
New Second Line Incident
Triggers when a new second line incident is created.
TriggerScheduled
automatically do this!
Send Chat Message
Sends a message in an existing chat.
ActionWrite

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Supported triggers and actions

What does this mean?

- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Scheduled
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Scheduled
Try It
- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident NumberRequired
Action
Search
- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Trigger
Scheduled
Try It

New Chat
Triggers when a new chat is created.
Trigger
Scheduled
Try It
- TeamRequired
- ChannelRequired
Trigger
Scheduled
Try It
- TeamRequired
- Channel NameRequired
- Description
- Favorite for All?
Action
Write
- TeamRequired
- ChannelRequired
- Message IDRequired
- Reply ContentRequired
Action
Write
- ChatRequired
- Message Text Format
- Message TextRequired
Action
Write

- Operator Group
Trigger
Scheduled
Try It
- Operator Group
Trigger
Scheduled
Try It
- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident numberRequired
- Invisible for caller
Action
Search
- SurnameRequired
Action
Search
- TeamRequired
Trigger
Scheduled
Try It
- ChatRequired
- Exclude messages by you?
Trigger
Scheduled
Try It
- TeamRequired
Trigger
Scheduled
Try It
- TeamRequired
- ChannelRequired
- MessageRequired
Trigger
Scheduled
Try It
- TeamRequired
- Channel NameRequired
- Description
Action
Write
- TeamRequired
- ChannelRequired
- Message Text Format
- Message TextRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

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Related categories

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About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

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Related categories

IT Operations

Related Zap Templates

Send Microsoft Teams channel messages for new major incidents in TOPdesk

Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

Create TOPdesk incidents from new Microsoft Teams channel mentions

Microsoft Teams + TOPdesk

Send chat messages in Microsoft Teams for new second line incidents in TOPdesk

New Major Incident

Category

Subcategory

Operator Group

Supplier

New Incident

External Number Filled Condition

Entry type

Call type

Category

Subcategory

Impact

Urgency

Priority

Operator Group

Supplier

Status (Processing Status)

Updated Incident

External Number Filled Condition

Entry type

Call Type

Category

Subcategory

Impact

Urgency

Priority

Operator Group

Supplier

Status (Processing Status)

Update Incident

Brief description

Action

Set action invisible for caller

External Number

Category

Subcategory

Impact

Urgency

Priority

Target Date

Operator Group

Status

Closure code

Feedback Rating

Feedback Message

Id

Type

Date

Find Branch

Name

Find Incident

New Channel Mention

Member

Highlight Word

New Chat

New Channel Message

Create Channel

Description

Favorite for All?

Reply to Channel Message

Send Chat Message

Message Text Format

New First Line Incident

Operator Group

New Second Line Incident

Operator Group

Create an Incident

Incident status

Brief description

Request

Action

Set action invisible for caller

Entry type

Call type

Category

Subcategory

External Number

Impact