Microsoft Teams + TOPdesk
Send chat messages in Microsoft Teams for new second line incidents in TOPdesk
Keep your team promptly informed about the new second line incidents in TOPdesk. With this workflow, every time there's a new second line incident in TOPdesk, a chat message is sent right away in your Microsoft Teams, so your team can quickly initiate the resolution process. Through this effective communication automation, you ensure a faster response time, ensuring high quality service delivery.
Keep your team promptly informed about the new second line incidents in TOPdesk. With this workflow, every time there's a new second line incident in TOPdesk, a chat message is sent right away in your Microsoft Teams, so your team can quickly initiate the resolution process. Through this effective communication automation, you ensure a faster response time, ensuring high quality service delivery.
- When this happens...New Second Line Incident
Triggers when a new second line incident is created.
- automatically do this!Send Chat Message
Sends a message in an existing chat.
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller
