Microsoft Teams + TOPdesk
Send Microsoft Teams channel messages for new major incidents in TOPdesk
Keep your team in the loop wherever they spend most of their time! With this integration, information about a new major service disruption in TOPdesk will automatically be posted in a Microsoft Teams channel, letting the entire team know about it as soon as possible.
Keep your team in the loop wherever they spend most of their time! With this integration, information about a new major service disruption in TOPdesk will automatically be posted in a Microsoft Teams channel, letting the entire team know about it as soon as possible.
- When this happens...New Major Incident
Triggers when a new Major Incident is created.
- automatically do this!Send Channel Message
Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller
About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.