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Microsoft Teams + TOPdesk

Send Microsoft Teams channel messages for new major incidents in TOPdesk

Keep your team in the loop wherever they spend most of their time! With this integration, information about a new major service disruption in TOPdesk will automatically be posted in a Microsoft Teams channel, letting the entire team know about it as soon as possible.

Keep your team in the loop wherever they spend most of their time! With this integration, information about a new major service disruption in TOPdesk will automatically be posted in a Microsoft Teams channel, letting the entire team know about it as soon as possible.

  1. When this happens...
    TOPdeskTOPdesk
    New Major Incident

    Triggers when a new Major Incident is created.

    TriggerScheduled
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.

    ActionWrite
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Supported triggers and actions

    • Trigger ConditionRequired

    • Status (First or second line)Required

    • Category

    • Subcategory

    • Operator Group

    • Supplier

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call Type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Incident NumberRequired

    • Brief description

    • Action

    • Set action invisible for caller

    • External Number

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Target Date

    • Operator Group

    • Status

    • Closure code

    • Feedback Rating

    • Feedback Message

    • Id

    • Type

    • Date

    Action
    Write
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn more

Related categories

  • Microsoft
  • Team Chat

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About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

  • IT Operations

Related Zap Templates

Related Zap Templates

  • Generate TOPdesk incidents whenever new channel mentions are made in Microsoft Teams

 

  • Create TOPdesk incidents from new Microsoft Teams channel mentions

 

  • Send chat messages in Microsoft Teams for new second line incidents in TOPdesk