Slack + Zoho Desk

Create Zoho Desk tickets from new Slack reactions

Effortlessly manage your customer support requests with this handy workflow. When a new reaction is added in Slack, a ticket will be instantly created in Zoho Desk—making sure important conversations are turned into actionable support issues. Stay organized and responsive without manually transferring information between platforms.

Effortlessly manage your customer support requests with this handy workflow. When a new reaction is added in Slack, a ticket will be instantly created in Zoho Desk—making sure important conversations are turned into actionable support issues. Stay organized and responsive without manually transferring information between platforms.

  1. When this happens...
    SlackSlack
    New Reaction Added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    TriggerInstant
  2. automatically do this!
    Zoho DeskZoho Desk
    Create Ticket

    Creates a new ticket for customer requests.

    ActionWrite
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Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • Search QueryRequired

    • Optimized data

    Trigger
    Scheduled
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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zoho-desk logo
zoho-desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
Learn more

Related categories

  • Customer Support
  • Zoho