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Integrate 8x8 with SMS by Zapier to automate your work

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SMS by ZapierSMS by Zapier
2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate 8x8 with SMS by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from 8x8

A trigger is an event that starts your Zap and runs the workflow. For example, with 8x8, a trigger could be "New Chat Apps Message Received."
A trigger is the event that kicks off your automated workflow.

Setup an action from SMS by Zapier

An action is what takes place after the automation is triggered. For example, with SMS by Zapier, the action could be "Send SMS."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected 8x8 to SMS by Zapier

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your 8x8 to SMS by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about 8x8 + SMS by Zapier integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with 8x8 and SMS by Zapier

How do I set up an integration between 8x8 and SMS by Zapier?

To set up the integration between 8x8 and SMS by Zapier, start by creating a new Zap in your Zapier account. Select 8x8 as the trigger app and choose the trigger event, such as 'New Call' or 'New Voicemail'. Then, select SMS by Zapier as the action app to send a message when the trigger event occurs. Follow the instructions to connect your 8x8 and SMS accounts and customize your triggers and actions.

Can I use multiple trigger events from 8x8 for this integration?

Yes, you can use multiple trigger events from 8x8 when setting up your Zap. For example, you might want to send an SMS when there’s a 'New Inbound Call' as well as when a 'New Voicemail' is received in your 8x8 account.

What kind of messages can be sent using SMS by Zapier?

Using SMS by Zapier, you can send text messages that include information triggered from 8x8 events like call details or voicemail alerts. However, keep in mind that you’re limited to plain text messages without multimedia content.

Is it possible to personalize messages sent through this integration?

Yes, it is possible to personalize your SMS messages using data from the trigger event in 8x8. For instance, you can include caller names or specific timestamps within the message body via dynamic fields supported in Zap creation.

Are there limitations on how many SMS messages can be sent through this integration?

While there's no hard cap within Zapier itself regarding message sending limits, you'll need to adhere to any limitations imposed by SMS carriers or abide by local regulatory compliance related to bulk messaging.

Can I filter which calls from 8x8 will trigger an SMS notification?

Absolutely. Within your Zap setup, apply filters that determine which calls should result in an immediate text alert. You might set filters based on caller ID or call duration if certain criteria need extra attention.

How secure is my data during this integration process?

'Security' is central throughout our technology stack. During transmission between apps like 8x8 and our integrated services including SMS by Zapier; standard encryption protocols ensure data remains private and secure.

Connect 8x8 and SMS by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect 8x8 and SMS by Zapier to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
Start here
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Start here
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • 8x8 triggers, actions, and search
    New Delivery Receipt

    Triggers when an SMS message has been delivered or rejected.

    Trigger
    Instant
    Try It
    • Destinations
      Required
    • Sender ID
      Required
    • Message
      Required
    Action
    Write
    • Destination number
      Required
    • Sender ID
      Required
    • Message
      Required
    Action
    Write

Learn how to automate 8x8 on the Zapier blog

Learn how to automate SMS by Zapier on the Zapier blog

8x8 logo
8x8 logo
About 8x8
8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations
Related categories
  • Phone & SMS
sms logo
sms logo
About SMS by Zapier
Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!
Help
Related categories
  • Phone & SMS
  • Zapier

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