Connect ActiveCampaign and Intercom to unlock the power of automation

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Quickly connect ActiveCampaign to Intercom with a Zapier template.

Our most popular template

Create ActiveCampaign contacts for newly added lead emails in Intercom
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Intercom + ActiveCampaign
Manage tags for contacts in ActiveCampaign when new conversations occur in Intercom
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Intercom + ActiveCampaign
Add notes to ActiveCampaign contacts for new Intercom leads
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Intercom + ActiveCampaign
Create or update ActiveCampaign contacts for new emails added to Intercom leads
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Intercom + ActiveCampaign
Create or update ActiveCampaign contacts from new Intercom leads
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Intercom + ActiveCampaign
Add or remove tags on Intercom users when new contacts are added to an ActiveCampaign list
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ActiveCampaign + Intercom

Create ActiveCampaign contacts for newly added lead emails in Intercom

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Intercom + ActiveCampaign

Manage tags for contacts in ActiveCampaign when new conversations occur in Intercom

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Intercom + ActiveCampaign

Add notes to ActiveCampaign contacts for new Intercom leads

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Intercom + ActiveCampaign

Create or update ActiveCampaign contacts for new emails added to Intercom leads

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Intercom + ActiveCampaign

Create or update ActiveCampaign contacts from new Intercom leads

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Intercom + ActiveCampaign

Add or remove tags on Intercom users when new contacts are added to an ActiveCampaign list

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ActiveCampaign + Intercom

Update Intercom user tags based on new or updated ActiveCampaign contacts
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ActiveCampaign + Intercom
Create or update ActiveCampaign contacts when new Intercom users are tagged
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Intercom + ActiveCampaign

How Zapier works

Zapier makes it easy to integrate ActiveCampaign with Intercom - no code necessary. See how you can get setup in minutes.

Select a trigger from ActiveCampaign

A trigger is an event that starts your Zap and runs the workflow. For example, with ActiveCampaign, a trigger could be "New or Updated Custom Object Record."

A trigger is the event that kicks off your automated workflow.

Setup an action from Intercom

An action is what takes place after the automation is triggered. For example, with Intercom, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ActiveCampaign to Intercom

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your ActiveCampaign to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about ActiveCampaign + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ActiveCampaign and Intercom

What is required to set up the integration between ActiveCampaign and Intercom?

To integrate ActiveCampaign with Intercom, you need active accounts on both platforms. Ensure you've set up the necessary APIs or access tokens from both applications to authenticate and authorize data transfer. This setup allows triggers in one application, like adding a contact or updating a lead, to perform actions in the other platform.

How do triggers and actions work between ActiveCampaign and Intercom?

Triggers are events that occur in one application which can prompt an action in another. For instance, when a new lead is added in ActiveCampaign (trigger), it can automatically create or update a user in Intercom (action). This seamless flow aids in maintaining synchronized data across both platforms.

Can I customize data fields when syncing between ActiveCampaign and Intercom?

Yes, customization of data fields is possible when syncing between these two platforms. You can map specific fields from ActiveCampaign to correlated fields in Intercom during the setup process, allowing for tailored data integration.

Are there any limitations on the types of data that can be synced?

While most contact and lead information can be synced between ActiveCampaign and Intercom, certain custom fields may require mapping adjustments. Also, complex data structures might need additional configuration so they fit within supported field types.

How do I troubleshoot issues with my integration?

When issues arise with your integration between ActiveCampaign and Intercom, first check the API authentication settings. Verify trigger and action configurations as incorrect mappings often cause failures. Additionally, consulting our support documentation or reaching out to our support team may provide solutions.

Is real-time syncing supported between ActiveCampaign and Intercom?

Yes, real-time syncing is supported. Once a trigger event occurs in either application—such as adding or updating a contact—the corresponding action will execute almost immediately on the other platform.

Can I deactivate certain triggers without affecting others?

Certainly! Within your integration settings, you have the option to deactivate specific triggers without impacting other active workflows. This feature allows for selective management of automated tasks according to your current business needs.

Connect ActiveCampaign and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Custom Object
  Required
- Trigger Events
  Required
Trigger
Instant
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- Task Type (Optional)
Trigger
Instant
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New Automation Webhook
Triggers when an automation sends out webhook data. To add a webhook in ActiveCampaign, navigate to your Automations section, add or edit an automation, and create a new "Webhook" action.
Trigger
Instant
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- List
  Required
Trigger
Instant
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- List
  Required
Trigger
Instant
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- List
  Required
Trigger
Instant
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New Deal Note
Triggers when a new deal note is created.
Trigger
Instant
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New Deal Added or Updated
Triggers when a new deal is created or existing deal is updated.
Trigger
Instant
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- List
  Required
- Importer_note
Trigger
Instant
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- List
  Required
- Skip Unsubscribe Events
- Importer_note
Trigger
Instant
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- Name
  Required
- Website
- Owner
Action
Write
- Account ID
  Required
- Name
  Required
- Update Only
  Required
- Account Owner
- Website
Action
Write
- Title
  Required
- Value
  Required
- Owner
- Currency
  Required
- Pipeline
  Required
- Stage
  Required
- Account
- Contact Email Address
Action
Write
- Automation
  Required
- Automation Run
  Required
- Contact ID
  Required
Action
Write
- Contact ID
  Required
- Account ID
  Required
- Job Title
Action
Write
- Contact ID
  Required
- Subscriber Email
  Required
- Action
  Required
- Existing Tags
- Tags
Action
Write
- Custom Object
  Required
- Record ID
- External ID
Action
Write
- Title
  Required
- Value
  Required
- Owner
- Currency
  Required
- Pipeline
  Required
- Stage
  Required
- Account ID
- Contact Email Address
- Description
Action
Write
- Task ID
- Title
  Required
- Contact ID
  Required
- Note
  Required
- Due Date
  Required
- End Date
- Task Type
  Required
- Assignee
Action
Write
- Action
  Required
- List
  Required
- Contact ID
  Required
- Subscriber Email
  Required
Action
Write
- Request Method
  Required
- Request URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Request Body
Action
Write
- Account ID
  Required
- Email Address
- Phone Number
Action
Search
- Title
  Required
- Contact Email Address
Action
Search
- Deal Task Title
  Required
- Deal ID
  Required
Action
Search
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email Address
- Request Body
Action
Write
- Contact Type
  Required
- Request Body
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Account ID
  Required
Action
Write
- Contact Identifier
- Request Body
Action
Write
- Company
  Required
- Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
  Required
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email Address
- Custom Attributes
- Created At
- User ID
- Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Account ID
  Required
- Name
  Required
- Email Address
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

- Custom Object
  Required
Trigger
Instant
Try It
New or Updated Account
Triggers when a new account is added or an existing account's details are updated.
Trigger
Instant
Try It
- List
  Required
Trigger
Instant
Try It
- List
  Required
Trigger
Instant
Try It
- List
  Required
Trigger
Instant
Try It
- Task type
Trigger
Instant
Try It
New Deal Task
Triggers when a new deal task is created.
Trigger
Instant
Try It
- Importer_note
Trigger
Instant
Try It
- List
  Required
Trigger
Instant
Try It
- Event
  Required
- Tag
Trigger
Instant
Try It
- Account ID
  Required
- Name
  Required
- Website
Action
Write
- List
  Required
- Account ID
  Required
- Email Address
- First Name
- Last Name
- Full Name
- Phone Number
- Tags
- Organization Name
- Job Title
Action
Write
- Automation
  Required
- Subscriber Email
  Required
Action
Write
- Email Message
  Required
- List
  Required
- Name
  Required
Action
Write
- Account ID
  Required
- List ID
  Required
- Note
  Required
Action
Write
- Task ID
- Title
  Required
- Contact ID
  Required
- Note
  Required
- Due Date
  Required
- End Date
- Task Type
  Required
- Assignee
Action
Write
- Contact ID
  Required
- Deal ID
  Required
- Role
Action
Write
- Deal
  Required
- Note
  Required
Action
Write
- Account ID
  Required
- Title
  Required
- Value
  Required
- Currency
  Required
- Owner
- Pipeline
  Required
- Stage
  Required
- Account
- Contact Email Address
- Status
- Description
Action
Write
- Event Key
  Required
- Event Account ID
  Required
- Event Name
  Required
- Event Value
- Contact Email Address
Action
Write
- Name
  Required
Action
Search
- Contact Task Title
  Required
- Contact ID
  Required
Action
Search
- Title
  Required
- Email Address
Action
Search
- Email Address
Action
Search
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Event Name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Account ID
  Required
- Reply Type
  Required
- Request Body
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Request Body
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Account ID
  Required
- Name
  Required
- Email Address
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email Address
- Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Request Method
  Required
- Request URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Request Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Search Mode
- Search Value
- User Association Note
- Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

Learn how to automate ActiveCampaign on the Zapier blog

Learn how to automate Intercom on the Zapier blog

About ActiveCampaign

ActiveCampaign is a customer experience automation (CXA) platform that helps businesses meaningfully engage customers. Access pre-built automations that combine transactional email and email marketing, marketing automation, ecommerce marketing, and CRM for powerful segmentation and personalization across social, email, messaging, chat, and text.

Help

Related categories

Marketing Automation

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn more Help

Related categories

Customer Support

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Connect ActiveCampaign to Intercom on the world's largest no-code automation platform

Explore ActiveCampaign + Intercom Integrations

talentlms

Connect ActiveCampaign and Intercom to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Create ActiveCampaign contacts for newly added lead emails in Intercom

Manage tags for contacts in ActiveCampaign when new conversations occur in Intercom

Add notes to ActiveCampaign contacts for new Intercom leads

Create or update ActiveCampaign contacts for new emails added to Intercom leads

Create or update ActiveCampaign contacts from new Intercom leads

Add or remove tags on Intercom users when new contacts are added to an ActiveCampaign list

Create ActiveCampaign contacts for newly added lead emails in Intercom

Manage tags for contacts in ActiveCampaign when new conversations occur in Intercom

Add notes to ActiveCampaign contacts for new Intercom leads

Create or update ActiveCampaign contacts for new emails added to Intercom leads

Create or update ActiveCampaign contacts from new Intercom leads

Add or remove tags on Intercom users when new contacts are added to an ActiveCampaign list

Update Intercom user tags based on new or updated ActiveCampaign contacts

Create or update ActiveCampaign contacts when new Intercom users are tagged

How Zapier works

Select a trigger from ActiveCampaign

Setup an action from Intercom

That’s it! You just connected ActiveCampaign to Intercom

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about ActiveCampaign + Intercom integrations

Connect ActiveCampaign and Intercom to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Supported triggers and actions

Learn how to automate ActiveCampaign on the Zapier blog

5 popular ways to use Zapier's ActiveCampaign integration

How to add or update ActiveCampaign contacts for new WooCommerce orders

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Connect ActiveCampaign to Intercom on the world's largest no-code automation platform

Explore ActiveCampaign + Intercom Integrations

Explore ActiveCampaign + Intercom Integrations