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Choose a Trigger

Choose an Action

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How Zapier works

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Select a trigger from Atera

A trigger is an event that starts your Zap and runs the workflow. For example, with Atera, a trigger could be "AI Technician Comment Added."

A trigger is the event that kicks off your automated workflow.

Setup an action from ServiceNow

An action is what takes place after the automation is triggered. For example, with ServiceNow, the action could be "Attach a File to a Record."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Atera to ServiceNow

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Atera to ServiceNow integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Atera + ServiceNow integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Atera and ServiceNow

How can I integrate Atera with ServiceNow?

You can integrate Atera with ServiceNow using our platform's intuitive interface. Simply set up triggers in Atera such as 'New Ticket' or 'Ticket Updated' and connect them to actions in ServiceNow like 'Create Record' or 'Update Record.' This alignment ensures that your help desk operations run smoothly between both systems.

What is required to set up an integration between Atera and ServiceNow?

To set up the integration, ensure that you have administrative access in both Atera and ServiceNow. You'll need to authenticate your accounts within our platform, allowing us to facilitate communication between the two services. Once authenticated, select your desired triggers and actions to complete the integration process.

Can I customize what data gets sent from Atera to ServiceNow?

Yes, our integration allows you to customize the data transferred between Atera and ServiceNow. You can choose specific fields and conditions under each trigger event. This ensures that only relevant information is communicated between the platforms.

Are there any limitations on the number of triggers or actions I can use for the integration?

There are no strict limitations on the number of triggers or actions you can configure for your integration. However, it’s important to consider system performance and API usage limits, which might affect very complex setups with numerous triggers.

How do I troubleshoot issues with my Atera-ServiceNow integration?

If you encounter issues, verify that all credentials are correctly entered and that API permissions are intact for both platforms. Our dashboard also provides logging features where you can view errors triggered during execution, helping pinpoint potential problems.

Is it possible to automate ticket updates from Atera into ServiceNow?

Absolutely! You can set a trigger in our platform for when a ticket is updated in Atera. This can initiate an action in ServiceNow to automatically update a corresponding record, ensuring continuity across systems without manual intervention.

Does integrating Atera with ServiceNow support real-time data synchronization?

While real-time synchronization depends on trigger events configured by users, typically there might be slight delays due to API calls or processing times within each system. Nonetheless, we strive for near-real-time data updates where possible.

Connect Atera and ServiceNow to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
Trigger
Instant
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Alert Resolved
Triggers when alert resolved in Atera.
Trigger
Instant
Try It
Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
Trigger
Instant
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Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
Trigger
Instant
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New Customer Created
Triggers when a new customer is created.
Trigger
Instant
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Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
Trigger
Instant
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New Ticket Created
Triggers when a new ticket is created.
Trigger
Instant
Try It

End User Comment Added
Triggers when an end user comment is added to an AI conversation.
Trigger
Instant
Try It
- Conversation ID
  Required
- Technician ID
  Required
Action
Write
- Email
  Required
- Customer ID
  Required
- Customer Name
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Department ID
- Created On
Action
Write
- Conversation ID
  Required
- Contact ID
  Required
- Comment
  Required
Action
Write
- AlertID
  Required
Action
Write
- Ticket Id
  Required
- Ticket Title
  Required
- Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- Technician ContactID
Action
Write
- Name
  Required
- Description
Action
Write
- Email
  Required
Action
Search
- Name
  Required
Action
Search
- Ticket Id
  Required
Action
Search
- Table
  Required
Trigger
Polling
Try It
- Table
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Table
  Required
Action
Search

New Alert Created
Triggers when a new alert is created.
Trigger
Instant
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Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
Trigger
Instant
Try It
Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
Trigger
Instant
Try It
Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
Trigger
Instant
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New Site Created
Triggers when a new site is created.
Trigger
Instant
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Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
Trigger
Instant
Try It
Ticket Status Changed
Triggers when ticket status changed in Atera.
Trigger
Instant
Try It
- Conversation ID
  Required
- Conversation Status
  Required
Action
Write
- Title
  Required
- Device GUID
  Required
- Customer ID
  Required
- Code
- Severity
- Threshold Value 1
- Snoozed End Date
- Additional Information
- Alert Category
- Ticket ID
- Message Template
- Folder ID
Action
Write
- Name
  Required
- Description
Action
Write
- Conversation ID
  Required
- Technician ID
  Required
- Comment
  Required
Action
Write
- Ticket Title
  Required
- Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- EndUser ID
- EndUser First Name
- EndUser Last Name
- EndUser Email
- Technician ContactID
Action
Write
- ContactID
  Required
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Archived
- Customer ID
  Required
- Customer Name
Action
Write
- AlertID
  Required
Action
Search
- Conversation ID
  Required
Action
Search
- Email
  Required
Action
Search
- Table
  Required
Trigger
Polling
Try It
- File
  Required
- Table
  Required
Action
Write
- Table
  Required
Action
Write
- Filename
  Required
Action
Search
- Table
  Required
Action
Search or write

About Atera

Atera is an all-in-one IT management platform powered by Action AI to manage, patch, and secure every endpoint.

Related categories

IT Operations

About ServiceNow

ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

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