Connect Atera and Slack to unlock the power of automation

To set up an Atera and Slack integration, you need to create a workflow using a third-party platform like ours. This involves selecting Atera as the trigger app and Slack as the action app. You will choose specific triggers in Atera, such as 'New Ticket' or 'Ticket Status Updated', and link them to actions in Slack, like 'Send Channel Message' or 'Post Direct Message'.

Common triggers for integrating Atera with Slack include 'New Ticket', which triggers when a new ticket is created in Atera; 'Ticket Status Updated', which activates when there's a change in ticket status; and 'Device Alert', which occurs when a device alert is logged. Each trigger can notify your team through Slack.

Yes, you can customize notifications from Atera to Slack by specifying conditions under which alerts should be sent, such as ticket priority levels or specific technician assignments. Additionally, you can format how messages appear within Slack channels or direct messages.

With information from Atera, you can perform various actions in Slack such as sending channel messages when new tickets are created or posting direct messages for high-priority alerts. You could also update your team on pending issues through scheduled messages based on ongoing updates in Atera.

Absolutely. Device alerts from Atera can be set up as triggers that automatically send real-time notifications to specific channels or team members on Slack. This allows the IT team to respond promptly to critical issues affecting network devices.

When integrating Atera with Slack, the 'Ticket Status Updated' trigger sends an alert whenever there's a change in the status of a support ticket within Atera. This automatic notification includes details such as updated status and assigned technician directly into your chosen Slack channel.

The data shared between Atera and Slack during integrations is primarily influenced by the permissions granted during setup and the scopes defined within each platform. There might be limitations based on subscription plans regarding the volume of automated responses or message customization options.