Connect Channels and Slack to unlock the power of automation

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Set up your first integration

Quickly connect Channels to Slack with a Zapier template.

Our most popular template

Send channel messages in Slack for new voicemail lefts in Channels
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Channels + Slack
Send channel messages in Slack for new missed incoming calls in Channels
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Channels + Slack
Send channel messages in Slack for new finished calls in Channels
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Channels + Slack

Send channel messages in Slack for new voicemail lefts in Channels

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Channels + Slack

Send channel messages in Slack for new missed incoming calls in Channels

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Channels + Slack

Send channel messages in Slack for new finished calls in Channels

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Channels + Slack

How Zapier works

Zapier makes it easy to integrate Channels with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from Channels

A trigger is an event that starts your Zap and runs the workflow. For example, with Channels, a trigger could be "New Missed Incoming Call ."

A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Channels to Slack

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Channels to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Channels + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Channels and Slack

What do I need to get started with integrating Channels and Slack?

To get started with integrating Channels and Slack, you will need accounts for both services. Ensure you have admin access or the necessary permissions to create integrations. You’ll be using triggers and actions in our platform to connect them.

How can I set up a notification in Slack when a new call is received in Channels?

You can set up a trigger in Channels when a new call is received, which will then send an action to Slack. The action can be configured to post a message in a specific Slack channel, notifying team members of the incoming call.

Is it possible to log call details from Channels into a Slack channel?

Yes, by setting up an automation, you can trigger the sending of call details from Channels directly into a designated Slack channel. This involves using Channels for the trigger event and configuring Slack as the action where the information is posted.

Can I automate task assignments based on calls received in Channels?

You can automate task assignments by setting up triggers based on calls received in Channels. The subsequent action could involve sending information to specific team members via Slack or even other tools integrated into your workflow.

What happens if my integration between Channels and Slack stops working?

If your integration stops working, first check the connection settings for both Channels and Slack within our platform. Ensure that any tokens or credentials are still valid. Also, verify that triggers and actions are properly configured as per your needs.

Can we customize what information is sent from Channels to Slack?

We allow customization of the data sent from Channels to Slack, depending on the triggers you've set. You can specify which details about calls should be included in messages sent to your selected Slack channels.

Are there limitations on what types of data can be shared between Channels and Slack?

While most data types from calls in Channels can be shared with Slack through our integration tools, certain sensitive information might have restrictions due to privacy policies or technical limitations. It's essential to review compliance requirements when handling such data.

Connect Channels and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Channels account name:
  Required
Trigger
Instant
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- Channels account name:
  Required
- Phone numbers:
  Required
Trigger
Instant
Try It
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- User Name
- Shared
Trigger
Instant
Try It

- Search Query
  Required
- Optimized data
Trigger
Scheduled
Try It
- Channel
  Required
- Reaction
- User
Trigger
Instant
Try It

New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- ID
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

- Channels account name:
  Required
Trigger
Instant
Try It
- Channels account name:
  Required
- Phone numbers:
  Required
- First name
- Last name
- Company Name
- Email
- External link
Action
Write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
Try It
- Include_alias
Trigger
Instant
Try It
- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- Text
  Required
- Remind when?
  Required
- User
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Channel Name
  Required
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

Learn how to automate Channels on the Zapier blog

Learn how to automate Slack on the Zapier blog

About Channels

Channels is a data-driven phone system that lets you make and take calls directly in the browser.

Related categories

Phone & SMS

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.