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Frequently Asked Questions about Formidable Forms + Salesforce integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Formidable Forms and Salesforce
How do I connect Formidable Forms with Salesforce?
First, ensure you have both Formidable Forms and Salesforce accounts. Then, navigate to the Formidable Forms plugin settings and look for the Salesforce integration option. You may need to authenticate by logging into your Salesforce account. Once authenticated, you can create connections by mapping form fields to Salesforce objects.
What is the purpose of triggers in the Formidable Forms-Salesforce integration?
Triggers in our integration determine when a certain action should be performed in Salesforce based on activities in Formidable Forms. For example, a new form submission could trigger the creation of a new contact or lead within Salesforce.
Can I update existing records in Salesforce using Formidable Forms?
Yes, our integration allows updating existing records in Salesforce. By setting up actions that correspond to your triggers, you can ensure that submitted form data updates the appropriate fields in your existing Salesforce records.
How do I set up actions for my workflows?
Once you've set up triggers based on specific events in Formidable Forms, you can establish actions such as 'Create Record', 'Update Record', or 'Find Record' within Salesforce. Customize these actions by configuring how each field maps from your form to your CRM.
Are there limitations on the types of fields that can be mapped to Salesforce?
Generally, all standard and custom fields in both applications are available for mapping. However, the limitations may come from field type compatibility and API restrictions set by either platform. Complex field types may require additional configuration.
What should I do if my data isn't syncing correctly between Formidable and Salesforce?
First, verify that all field mappings are correct and match the types expected by both systems. Also, check that there are no connectivity issues between Formidable Forms and Salesforce's API. Reviewing logs may help identify any errors or discrepancies during syncing.
Is it possible to use conditional logic when integrating with Salesforce?
Yes, conditional logic can be used within our forms to determine which data should be sent over to Salesforce based on user input. This ensures only relevant information gets processed according to predefined rules.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.