Freshdesk + Slack
Create Freshdesk tickets from new Slack pushed messages
Effortlessly manage your support requests with this convenient automation between Slack and Freshdesk. Once set up, every time a new message is pushed in Slack, this workflow creates a ticket in Freshdesk. Keep track of customer inquiries and support requests without the hassle of manually creating tickets, and ensure a streamlined support process.
Effortlessly manage your support requests with this convenient automation between Slack and Freshdesk. Once set up, every time a new message is pushed in Slack, this workflow creates a ticket in Freshdesk. Keep track of customer inquiries and support requests without the hassle of manually creating tickets, and ensure a streamlined support process.
- When this happens...
TriggerScheduledZapier checks for new data every 15 min on the Free plan - automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWriteCreate a new record or update an existing record in your app.
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update Contact
Triggers when a user is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.NameRequired
Description
Notes
Domains
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
EmailRequired
Type
DescriptionRequired
Priority
CC Emails
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
HTTP MethodRequired
URLRequired
Query String Parameters
Headers
Additional Request Headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Contact
Triggers when a new customer is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket NoRequired
NotesRequired
PrivateRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Forum CategoryRequired
NameRequired
TypeRequired
VisibilityRequired
Description
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Forum CategoryRequired
ForumRequired
TitleRequired
Topic DescriptionRequired
Sticky
Locked
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
EmailRequired
Address
Description
Phone
Job Title
Tags
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Related categories
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Related categories
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