Connect Freshdesk and Trello to unlock the power of automation

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Quickly connect Freshdesk to Trello with a Zapier template.

Our most popular template

Create Trello cards from new Freshdesk tickets
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Freshdesk + Trello
Create Trello cards for new Freshdesk tickets
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Freshdesk + Trello
Add notes to Freshdesk tickets when new comments are made on Trello cards
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Trello + Freshdesk
Create Freshdesk tickets from new Trello cards
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Trello + Freshdesk

Create Trello cards from new Freshdesk tickets

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Freshdesk + Trello

Create Trello cards for new Freshdesk tickets

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Freshdesk + Trello

Add notes to Freshdesk tickets when new comments are made on Trello cards

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Trello + Freshdesk

Create Freshdesk tickets from new Trello cards

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Trello + Freshdesk

How Zapier works

Zapier makes it easy to integrate Freshdesk with Trello - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from Trello

An action is what takes place after the automation is triggered. For example, with Trello, the action could be "Create Checklist Item in Card."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to Trello

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshdesk to Trello integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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Frequently Asked Questions about Freshdesk + Trello integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Trello

How do I integrate Freshdesk with Trello using your platform?

You can integrate Freshdesk with Trello by using our automated workflows. Simply select Freshdesk as the trigger app and choose a trigger event like 'New Ticket'. Then, set Trello as the action app and choose an action such as 'Create Card'. Once set up, our platform will handle the automation whenever the specified event occurs.

Can I customize which Trello lists new Freshdesk tickets are sent to?

Yes, during the setup of your workflow, after selecting Trello as the action app and 'Create Card' as the action event, you can specify which list on your Trello board should receive new cards based on tickets created in Freshdesk. This customization allows you to organize tasks based on your needs.

Is it possible to update a Trello card when a Freshdesk ticket status changes?

Certainly! You can set up an automation where a change in ticket status in Freshdesk acts as a trigger. Then, choose an appropriate update action for Trello, such as moving a card to a different list or adding labels, so that the corresponding Trello card reflects this change.

What kind of triggers from Freshdesk can initiate actions in Trello?

A variety of triggers from Freshdesk can be used to initiate actions in Trello. Some common ones include 'New Ticket', 'Updated Ticket', and 'Closed Ticket'. Each trigger can be linked to specific actions in Trello like creating cards, updating card details, or moving cards between lists.

Are there any limitations when integrating Freshdesk with Trello?

While our platform handles most basic and advanced integrations smoothly, limitations may exist based on API restrictions from either service or specific actions not supported directly within their given API endpoints. It's important to review both services' capabilities if you encounter issues.

Can comments added in a Freshdesk ticket appear on a linked Trello card automatically?

Yes, you can create an automated workflow where adding a comment in a Freshdesk ticket triggers an update action that posts this comment onto the linked card's comment section in Trello. This ensures that all communications are seamlessly integrated across platforms.

How do I troubleshoot if my integration between Freshdesk and Trello isn’t working correctly?

First, verify that all trigger events and conditions are correctly set up. Check that both apps have authorized connections through our website. If issues persist, reviewing detailed logs available on your dashboard might provide insights into connectivity problems or other errors occurring during automation execution.

Connect Freshdesk and Trello to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket Id
  Required
Action
Search
- Board
- List
- Filter
Trigger
Scheduled
Try It
- Board
- List
- Card
  Required
Trigger
Scheduled
Try It
- Board
- List
- Card
  Required
Trigger
Instant
Try It
- Board
- Card
  Required
Trigger
Instant
Try It
- Board
Trigger
Scheduled
Try It
- Board
Trigger
Scheduled
Try It
New Notification
Triggers when you get a new notification in Trello.
Trigger
Scheduled
Try It
- Board
- Member
  Required
- Membership Type
  Required
- Allow Billable Guest
Action
Write
- Board
- List
- Card
  Required
Action
Write
- Board
- Label
- List
- Card
  Required
Action
Write
- Board
- Only cards where you're a member?
- List
- Card
  Required
Action
Write
- Board
- List
- Checklist Item Name
  Required
- Description
  Required
- Label
- Custom_labels
- Card Position
- Only cards where you're a member?
- Card Start Date
- Due Date
- File Attachments
- URL
  Required
- Checklist Name
- Checklist Items
- Cover Info
- Card Color
- Brightness
- URL
- Size
- Address
- Location
- Coordinates
Action
Write
- Board
Action
Write
- Board
- List
- Card
  Required
- Checklist
  Required
- Checklist_item
  Required
Action
Write
- Board
- List
- Card
  Required
- Checklist
  Required
Action
Write
- Board
- Checklist Item Name
  Required
Action
Write
- Board
- Checklist Item Name
  Required
Action
Search
- Board
- List
- Card
  Required
- Search
  Required
Action
Search
- Organization
- Checklist Item Name
  Required
Action
Search
- Organization
- Member_name
  Required
Action
Search
- Board
- Checklist Item Name
  Required
Action
Search or write
- Organization
- Checklist Item Name
  Required
- Description
  Required
- Permission Level
- Allow Any Team Member to Join This Board?
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search
New Board
Triggers when a new board is added.
Trigger
Scheduled
Try It
- Board
- List
- Card
  Required
Trigger
Scheduled
Try It
- Activity
  Required
- Board
- List
- Card
  Required
Trigger
Instant
Try It
- Info
- Board
- Time Before
- Time Before (Unit)
- Status
- Only cards where you're a member?
Trigger
Scheduled
Try It
- Board
Trigger
Scheduled
Try It
- Board
- Label
Trigger
Instant
Try It
- Board
Trigger
Scheduled
Try It
- Board
- List
- Card
  Required
- Checklist
  Required
- Checklist Item Name
  Required
- Checklist Item Position
Action
Write
- Organization
- Checklist Item Name
  Required
- Description
  Required
- Permission Level
- Allow Any Team Member to Join This Board?
Action
Write
- Board
- List
- Card
  Required
- File Attachments
- URL
  Required
Action
Write
- Board
- List
- Card
  Required
- To_board
- To_list
  Required
Action
Write
- Board
- List
- Card
  Required
- Checklist Item Name
  Required
- Description
  Required
- Overwrite Description
- Card Start Date
- Due Date
- Due Complete
- Checklist Item Position
- Card Closed
- Cover Info
- Card Color
- Brightness
- Attachment ID
- URL
- Size
- Address
- Location
- Coordinates
Action
Write
- Board
- List
- Card
  Required
- Checklist Name
- Checklist to Copy
- Checklist Items
- Checklist Position
Action
Write
- Board
- List
- Card
  Required
- Comment Text
  Required
Action
Write
- Board
- Checklist Item Name
  Required
- Organization
- Permission Level
- Allow Any Team Member to Join This Board?
Action
Write
- Board
- Checklist Item Name
  Required
- Color
Action
Write
- Board
- List
- Card
  Required
- Label
Action
Write
- Board
- Checklist Item Name
  Required
Action
Search
- Board
- List
- Card
  Required
- Checklist
  Required
- Search
  Required
Action
Search
- Info
- Info_id
- Organization
- Board
- List
- Checklist Item Name
  Required
- Ticket Id
  Required
Action
Search
- Board
- Checklist Item Name
  Required
- Color
Action
Search or write
- Board
- List
- Card
  Required
- Search
  Required
- Checklist Name
- Checklist to Copy
- Checklist Items
- Checklist Position
Action
Search or write
- Info
- Info_id
- Organization
- Board
- List
- Checklist Item Name
  Required
- Ticket Id
  Required
- Description
  Required
- Label
- Custom_labels
- Card Position
- Only cards where you're a member?
- Card Start Date
- Due Date
- File Attachments
- URL
  Required
- Checklist Name
- Checklist Items
- Cover Info
- Card Color
- Brightness
- URL
- Size
- Address
- Location
- Coordinates
Action
Search or write

Learn how to automate Freshdesk on the Zapier blog

Learn how to automate Trello on the Zapier blog

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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