Skip to content
Log inSign up

Connect Freshservice and Google Sheets to unlock the power of automation

  • No credit card required
  • Free forever for core features
  • 14-day trial for premium features and apps
Choose a Trigger
Choose an Action
Google Logo Start with Google for free

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Freshservice with Google Sheets - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshservice

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshservice, a trigger could be "New Ticket."
A trigger is the event that kicks off your automated workflow.

Setup an action from Google Sheets

An action is what takes place after the automation is triggered. For example, with Google Sheets, the action could be "Create Spreadsheet Column."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshservice to Google Sheets

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024
G2 Badge - Best Results - Winter 2024
G2 Badge - Most Implementable - Winter 2024
G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Freshservice to Google Sheets integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Freshservice + Google Sheets integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and Google Sheets

How can I set up an integration between Freshservice and Google Sheets?

To set up an integration between Freshservice and Google Sheets, you can use Zapier to automate tasks. You will need to create a 'Zap' where Freshservice is the trigger app and Google Sheets is the action app. This involves selecting specific triggers, such as when a new ticket is created in Freshservice, and corresponding actions like updating a row in Google Sheets.

What are the available triggers for Freshservice when integrating with Google Sheets?

When integrating Freshservice with Google Sheets, available triggers include New Ticket, Updated Ticket, New Contact, and New Change. You can choose any of these as a starting point for automating workflows.

What actions can be performed in Google Sheets once integrated with Freshservice?

Once integrated with Freshservice, actions that can be taken in Google Sheets include creating new rows, updating existing rows, finding specific data in sheets (searching), or even generating new spreadsheets based on ticket information.

Is it possible to update existing tickets in Freshservice from data in Google Sheets?

Currently, our integration supports triggering actions from Freshservice events to update or add information in Google Sheets but does not support updating tickets directly in Freshservice from changes made specifically within Google Sheets.

Can I automate the creation of reports based on ticket data using this integration?

Yes, by setting specific triggers such as 'New Ticket' or 'Ticket Status Changed', you can automatically populate rows in a designated report sheet within your spreadsheet. This helps maintain up-to-date stats on service requests and resolutions.

Are there limitations regarding data syncing intervals between these two platforms through Zapier?

While our platform facilitates real-time updates by triggering new Zaps when events occur, specific syncing intervals may depend on your Zapier plan's polling frequency limits (usually every 5 minutes for paid plans).

How do I handle authentication issues when connecting both services?

Ensure that permissions and access rights are correctly configured within both applications. You need API access enabled on your Freshservice account and appropriate share access permissions granted for your specified spreadsheets.

Connect Freshservice and Google Sheets to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Freshservice triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search
    Updated Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • First Name
      Required
    • Last Name
    • Job Title
    • Primary Email
      Required
    • Mobile Phone Number
    • Work Phone Number
    • Address
    • Background Information
    Action
    Write
  • Freshservice triggers, actions, and search
    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search
    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • Subject
      Required
    • Description
      Required
    • Ticket Status
      Required
    • Type
    • Email
      Required
    • CC Emails
    • Category
    • Priority
    • Urgency
    • Impact
    • Department
    • Group
    • Source
    Action
    Write
    • Ticket No
      Required
    • Approval Type
      Required
    • Approver
      Required
    Action
    Write

Learn how to automate Google Sheets on the Zapier blog

freshservice logo
freshservice logo
About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Related categories
Server Monitoring
google-sheets logo
google-sheets logo
About Google Sheets
Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.
HelpHelp
Related categories
GoogleSpreadsheets
Similar apps
Zapier Tables integrationsZapier Tables integrations
  • Zapier Tables
    • Databases, Spreadsheets, Zapier
    Zoho Creator integrationsZoho Creator integrations
  • Zoho Creator
    • App Builder, Zoho
    Smartsheet integrationsSmartsheet integrations
  • Smartsheet
    • Spreadsheets

    Connect Freshservice to Google Sheets on the world's largest no-code automation platform

    Google Logo Sign up with Google