Connect Help Scout and Slack to unlock the power of automation

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Quickly connect Help Scout to Slack with a Zapier template.

Our most popular template

Get Slack notifications for new Help Scout conversations
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Help Scout + Slack
Share new Help Scout assigned conversations in Slack
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Help Scout + Slack
Send Slack channel messages when new Help Scout tags are updated
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Help Scout + Slack
Send Slack direct messages when new conversations are created in Help Scout
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Help Scout + Slack
Send Slack direct messages for newly assigned Help Scout conversations
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Help Scout + Slack
Create Help Scout conversations from new Slack private channel messages
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Slack + Help Scout

Get Slack notifications for new Help Scout conversations

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Help Scout + Slack

Share new Help Scout assigned conversations in Slack

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Help Scout + Slack

Send Slack channel messages when new Help Scout tags are updated

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Help Scout + Slack

Send Slack direct messages when new conversations are created in Help Scout

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Help Scout + Slack

Send Slack direct messages for newly assigned Help Scout conversations

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Help Scout + Slack

Create Help Scout conversations from new Slack private channel messages

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Slack + Help Scout

Create Help Scout conversations for new Slack reactions added
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Slack + Help Scout
Create Slack private channel messages for new Help Scout conversations
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Help Scout + Slack

How Zapier works

Zapier makes it easy to integrate Help Scout with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from Help Scout

A trigger is an event that starts your Zap and runs the workflow. For example, with Help Scout, a trigger could be "Conversation Assigned."

A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Help Scout to Slack

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Help Scout to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Help Scout + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Help Scout and Slack

How can I integrate Help Scout with Slack?

You can integrate Help Scout with Slack using our platform, which allows you to set up automated workflows called Zaps. By creating a Zap, you can configure triggers in Help Scout that will post messages to a specified Slack channel when certain events occur.

What types of triggers are available for Help Scout in the integration with Slack?

In the integration between Help Scout and Slack, you can use triggers like 'New Conversation', 'Conversation Assigned', or 'Conversation Tag Added'. These triggers enable automated actions within Slack when specific events happen in your Help Scout account.

Can I receive notifications in Slack for new conversations in Help Scout?

Yes, you can set up a trigger for 'New Conversation' in Help Scout, which will send a notification to your designated Slack channel whenever a new conversation is created. This helps your team stay updated and respond promptly.

Is it possible to alert specific team members on Slack when a conversation is assigned in Help Scout?

Certainly! By using the 'Conversation Assigned' trigger, you can configure notifications to be sent directly to specific team members or channels in Slack whenever a conversation is assigned to them.

How do I stop receiving notifications from Help Scout in my Slack channel?

To stop receiving notifications, you need to either modify your existing Zap by removing or deactivating it within our platform. This ensures that no further automated messages are sent from Help Scout to your selected Slack channel.

Can I customize the message content sent from Help Scout to Slack?

Yes, we allow customization of message content within the Zaps you create. When setting up your Zap, specify what information should be included in the message sent from Help Scout to Slack based on the data available at each trigger event.

What if I encounter issues while setting up the integration between Help Scout and Slack?

If you run into any problems during setup, our support team is here to help. You can reach out for assistance via our support channels where experienced agents can guide you through troubleshooting steps specific to integrating these applications.

Connect Help Scout and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
Trigger
Scheduled
Try It
- Conversation ID
  Required
- Text
  Required
- Assigned User
  Required
Action
Write
- First Name
  Required
- Last Name
  Required
- Email
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Write
- Conversation ID
  Required
Action
Write

- Email
  Required
Action
Search
- Email
  Required
Action
Search

- User's Email
  Required
Action
Search
- Subject
  Required
- Mailbox
  Required
- Assigned User
  Required
- Tag
- Status
- Email
  Required
- Custom Query
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Assigned User
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Search or write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- User Name
- Shared
Trigger
Instant
Try It
- Custom Query
- Optimized data
Trigger
Scheduled
Try It
- Channel
  Required
- Reaction
- Assigned User
  Required
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
  Required
- Assigned User
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Custom Query
- Sort By
- Sort Direction
Action
Search
- Conversation ID
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Mailbox
  Required
- Assigned User
- Tag
- Status
- Custom Fields
Trigger
Instant
Try It
- Subject
  Required
- Mailbox
  Required
- Customer Label
- Customer ID
- Customer's Email
- From User
- Thread Type
  Required
- Text
  Required
- Status
- Assigned User
- Tag
- Cc
- Bcc
- Import Only
  Required
- Trigger Auto Reply
Action
Write
- Conversation ID
  Required
- Customer ID
- Text
  Required
- Assigned User
  Required
- Create as Draft
  Required
Action
Write
- Subject
  Required
- Mailbox
  Required
- Assigned User
  Required
- Tag
- Status
- Email
  Required
- Custom Query
Action
Search
- Name
  Required
Action
Search
- User's Email
  Required
- Date Range Start
  Required
- Date Range End
  Required
Action
Search
- User's Email
  Required
Action
Search
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- Chat Handle
- Social Profile
- Website
- Background
- Organization
- Location
- Job Title
- Address
- Address
- City
- State / Province
- Postal Code / ZIP Code
- Country
Action
Search or write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
Try It
- Include_alias
Trigger
Instant
Try It
- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- Text
  Required
- Remind when?
  Required
- Assigned User
  Required
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Name
  Required
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email
  Required
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

Learn how to automate Help Scout on the Zapier blog

Learn how to automate Slack on the Zapier blog

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn more

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.