Help Scout + Slack
Send Slack direct messages for newly assigned Help Scout conversations
Stay on top of your Help Scout conversations by receiving direct Slack messages whenever a new conversation gets assigned. This automated workflow sends a direct message in Slack when a conversation is assigned in Help Scout, ensuring you never miss important updates and can respond promptly to customers. Keep your team efficient and eliminate manual notifications with this seamless integration.
Stay on top of your Help Scout conversations by receiving direct Slack messages whenever a new conversation gets assigned. This automated workflow sends a direct message in Slack when a conversation is assigned in Help Scout, ensuring you never miss important updates and can respond promptly to customers. Keep your team efficient and eliminate manual notifications with this seamless integration.
- When this happens...Conversation Assigned
Triggers when a conversation is assigned to agent.
- automatically do this!Send Direct Message
Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
