Help Scout + Slack
Update tags in Help Scout and send private channel messages in Slack
Stay connected with your Help Scout updates without having to look away from your Slack conversations. With this workflow, every time there's an update to your Tags in Help Scout, a private channel message will be dispatched in your Slack. Spend less time switching between apps and more time focusing on your tasks.
Stay connected with your Help Scout updates without having to look away from your Slack conversations. With this workflow, every time there's an update to your Tags in Help Scout, a private channel message will be dispatched in your Slack. Spend less time switching between apps and more time focusing on your tasks.
- When this happens...Tags Updated
Triggers when conversation tags are updated.
- automatically do this!Send Private Channel Message
Triggers when a new message is posted to a specific #private-channel or multi-dm.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
