Help Scout + Slack
Create Slack private channel messages for new Help Scout conversations
Stay on top of customer support by receiving notifications in Slack when new conversations are created in Help Scout. This workflow streamlines your communication process, ensuring team members stay updated and can respond promptly to customer queries. Boost your support team's efficiency and provide faster resolutions with this seamless integration between Help Scout and Slack.
Stay on top of customer support by receiving notifications in Slack when new conversations are created in Help Scout. This workflow streamlines your communication process, ensuring team members stay updated and can respond promptly to customer queries. Boost your support team's efficiency and provide faster resolutions with this seamless integration between Help Scout and Slack.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Send Private Channel Message
Triggers when a new message is posted to a specific #private-channel or multi-dm.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
