Help Scout + Slack
Send Slack channel messages when new Help Scout tags are updated
Need to speed up your help workflows? This integration is just the trick. As soon as a conversation tag gets updated in Help Scout, a Slack message will be automatically sent to a specified channel, making sure your team is up to date and ready to act!
Need to speed up your help workflows? This integration is just the trick. As soon as a conversation tag gets updated in Help Scout, a Slack message will be automatically sent to a specified channel, making sure your team is up to date and ready to act!
- When this happens...Tags Updated
Triggers when conversation tags are updated.
- automatically do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Related categories
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
