Help Scout + Slack
Update Slack with direct messages when tags get updated in Help Scout
Keep your team instantly updated with this automation that takes care of your help desk updates for you. Whenever tags are updated in Help Scout, this workflow will promptly send a direct message via Slack. This allows your team to stay in the loop about customer interactions and assists in providing swift responses. Make sure no worthy update slips through the cracks with this efficient workflow.
Keep your team instantly updated with this automation that takes care of your help desk updates for you. Whenever tags are updated in Help Scout, this workflow will promptly send a direct message via Slack. This allows your team to stay in the loop about customer interactions and assists in providing swift responses. Make sure no worthy update slips through the cracks with this efficient workflow.
- When this happens...Tags Updated
Triggers when conversation tags are updated.
- automatically do this!Send Direct Message
Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
