Help Scout + Slack
Update Slack with direct messages when tags get updated in Help Scout
Keep your team instantly updated with this automation that takes care of your help desk updates for you. Whenever tags are updated in Help Scout, this workflow will promptly send a direct message via Slack. This allows your team to stay in the loop about customer interactions and assists in providing swift responses. Make sure no worthy update slips through the cracks with this efficient workflow.
Keep your team instantly updated with this automation that takes care of your help desk updates for you. Whenever tags are updated in Help Scout, this workflow will promptly send a direct message via Slack. This allows your team to stay in the loop about customer interactions and assists in providing swift responses. Make sure no worthy update slips through the cracks with this efficient workflow.
- When this happens...
Tags UpdatedTriggers when conversation tags are updated.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
ActionWriteCreate a new record or update an existing record in your app.
- Free forever for core features
- 14 day trial for premium features & apps
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Conversation IDRequired
TextRequired
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CustomerRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appUser's EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSubjectRequired
Mailbox
Assigned User
Tag
StatusRequired
Email
Custom Query
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
Assigned User
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.SubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Subject
Mailbox
Assigned User
Tag
StatusRequired
Email
Custom Query
ActionThis is an event a Zap performs.SearchFind existing data in your appNameRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appUser's EmailRequired
Date Range StartRequired
Date Range EndRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appUser's EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
First NameRequired
Last NameRequired
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Related categories
About Slack
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Related categories
Related Zap Templates
- Create ClickUp tasks from Help Scout conversations
- Create Mailchimp subscribers from Help Scout conversations
- Create Help Scout conversations from new Google Sheets rows
- Turn Webhooks into new conversations in Help Scout
- Turn Help Scout conversations into Trello cards
- Get Slack notifications for new Help Scout conversations
- Turn new assigned conversations in Help Scout into Asana tasks
- Create Asana tasks from Help Scout conversations
- Create Help Scout conversations for new Typeform entries
- Share new Help Scout assigned conversations in Slack
- Create Trello cards from new Help Scout conversations
- Open new Help Scout conversations from emails processed by Parseur
- Create Help Scout conversations from updated Google Sheets rows
- Create Help Scout Conversations from Wufoo Forms
- Create Help Scout conversations from new HubSpot form submissions
- Create customers and conversations in Help Scout from new Smith.ai calls
- Create Help Scout conversations for new Webflow form submissions
- Create Help Scout conversations for new Facebook Messenger messages sent to your page
- Create Discord channel messages for new Help Scout conversations
- Add starred Gmail messages as Help Scout conversations [Business Gmail Accounts Only]
- Create Help Scout conversations for new Calendly invitees
- "create Help Scout conversations from new OpenPhone call recordings"
- Create customers in Help Scout from new Facebook Lead Ads leads
- Create Help Scout conversations from new Jotform submissions
- Create Help Scout conversations from SurveyMonkey responses
- Create Basecamp 3 campfire messages for new Help Scout conversations
- Share new Help Scout conversations in Microsoft Teams
- Turn new assigned conversations in Help Scout into Trello Cards
- Get notified of new Help Scout conversations via Pushover
- Create new Help Scout conversations from new ChatBot messages
- Add new Help Scout assigned conversations to Notion as database items
- Create Help Scout Conversations From Forms on Gravity Forms
- Start a new Help Scout conversation from SurveyMonkey responses
- Create a HelpScout conversation from Zengine
- Create Process Street workflow run for Help Scout conversations
- Create Help Scout conversations from assigned contacts in Keap Max Classic
- Create Help Scout conversations from SurveyGizmo responses
- Turn new Gravity Forms submissions into Help Scout customers
- Create Help Scout conversations when Pipedrive deals reach certain stages
- Create Help Scout conversations from Mailchimp subscribers
- Create Help Scout conversations from parsed emails
- Start new Help Scout converstations from Mailparser.io emails
- Create LiquidPlanner Classic tasks from assigned Help Scout conversations
- Push new Help Scout conversations to Cyfe
- Create conversations on Help Scout for new submissions on FormKeep
- Send new Help Scout conversations to Fleep
- Log Help Scout conversations into a MySQL database
- Create Help Scout conversations with new ContactUs contacts
- Translate non-English Help Scout tickets and create Trello cards for them
- Create Salesmachine events from new Help Scout conversations
- Add Help Scout customers from new business cards scanned on Contacts+
- Create new Help Scout conversations from GetSiteControl Contact widget messages
- Add notes in ActiveCampaign for new Help Scout customers
- Create Help Scout tickets from new Survey Funnel entries
- Create Help Scout conversations from new Paperform submissions
- Add new SamCart customers to Help Scout
- Create Help Scout conversations from GatherUp negative reviews
- Create Help Scout conversations for GatherUp positive feedback reviews
- Create new customers in Help Scout when new recurring plans are made in MoonClerk
- Create Help Scout conversations when new FormKeep forms are submitted
- Add new Olark transcripts to Help Scout conversations
- Turn newly-assigned Help Scout tickets into HubSpot contacts
- Create Help Scout conversations for incomplete Ecwid orders
- Create Help Scout conversations from Shopify abandoned carts
- Create or update Salesforce contacts from new Help Scout conversations
- Add new Help Scout customers for new Memberful orders
- Create Todoist tasks from new Help Scout conversations
- Create Help Scout conversations for new Skubana orders
- Create conversations from new SatisMeter responses in Help Scout
- Turn assigned Help Scout tickets into new Revamp CRM contacts
- Create new Help Scout conversations for new calls to your Dialpad Call Centre
- Create ReadyCloud Suite contact notes for new Help Scout conversations
- Add new PayKickstart customers to Help Scout
- Create Help Scout conversations from new Survicate survey answers
- Create conversations in Help Scout from new offline messages in Chatlio
- Send Slack channel messages when new Help Scout tags are updated
- Enrich new Help Scout customer data with Dropcontact
- Send Medallia Agent Connect surveys after closing conversations in Help Scout
- Generate conversations in HelpScout when subscriptions are cancelled in Billsby
- Create Asana tasks from new tags updated in Help Scout
- Create Help Scout conversations from new AppFollow reviews
- Create Google Sheets rows for updated Help Scout tags
- Create conversations on Help Scout for new Google Ads leads
- Create Ortto records from new customer in Help Scout
- Produce Help Scout conversations from new posts in Palzin Feedback
- Receive ExpertTexting SMS notifications for new Help Scout conversations
- Analyze new Help Scout conversations with Viable
- Create customers in Help Scout from new TikTok Lead Generation leads
- Create customers in Help Scout from new TikTok Lead Generation leads
- Create Trustpilot invitations from updated Help Scout tags
- Generate check-ins in Tability for new conversations in Help Scout
- Add notes to Help Scout conversations when new Simplesat feedback is received
- Update Help Scout customers with new Simplesat feedback
- Send new Help Scout conversations to Sapeum
- Create Help Scout conversations for new Appzi feedback
- Send emails via MailerSend for new Help Scout conversations
- Create Help Scout conversations from new Lucky Orange events
- Create Help Scout conversations from new Lucky Orange events
- Create conversations in Help Scout for newly-canceled subscriptions in MemberPress
- Create Conversation in Help Scout for new lead form entries in Google Ads
Related Zap Templates
- Create ClickUp tasks from Help Scout conversations
- Turn Webhooks into new conversations in Help Scout
- Turn new assigned conversations in Help Scout into Asana tasks
- Share new Help Scout assigned conversations in Slack
- Create Help Scout conversations from updated Google Sheets rows
- Create customers and conversations in Help Scout from new Smith.ai calls
- Create Discord channel messages for new Help Scout conversations
- "create Help Scout conversations from new OpenPhone call recordings"
- Create Help Scout conversations from SurveyMonkey responses
- Turn new assigned conversations in Help Scout into Trello Cards
- Add new Help Scout assigned conversations to Notion as database items
- Create a HelpScout conversation from Zengine
- Create Help Scout conversations from SurveyGizmo responses
- Create Help Scout conversations from Mailchimp subscribers
- Create LiquidPlanner Classic tasks from assigned Help Scout conversations
- Send new Help Scout conversations to Fleep
- Translate non-English Help Scout tickets and create Trello cards for them
- Create new Help Scout conversations from GetSiteControl Contact widget messages
- Create Help Scout conversations from new Paperform submissions
- Create Help Scout conversations for GatherUp positive feedback reviews
- Add new Olark transcripts to Help Scout conversations
- Create Help Scout conversations from Shopify abandoned carts
- Create Todoist tasks from new Help Scout conversations
- Turn assigned Help Scout tickets into new Revamp CRM contacts
- Add new PayKickstart customers to Help Scout
- Send Slack channel messages when new Help Scout tags are updated
- Generate conversations in HelpScout when subscriptions are cancelled in Billsby
- Create Google Sheets rows for updated Help Scout tags
- Produce Help Scout conversations from new posts in Palzin Feedback
- Create customers in Help Scout from new TikTok Lead Generation leads
- Generate check-ins in Tability for new conversations in Help Scout
- Send new Help Scout conversations to Sapeum
- Create Help Scout conversations from new Lucky Orange events
- Create Conversation in Help Scout for new lead form entries in Google Ads
Â
- Create Mailchimp subscribers from Help Scout conversations
- Turn Help Scout conversations into Trello cards
- Create Asana tasks from Help Scout conversations
- Create Trello cards from new Help Scout conversations
- Create Help Scout Conversations from Wufoo Forms
- Create Help Scout conversations for new Webflow form submissions
- Add starred Gmail messages as Help Scout conversations [Business Gmail Accounts Only]
- Create customers in Help Scout from new Facebook Lead Ads leads
- Create Basecamp 3 campfire messages for new Help Scout conversations
- Get notified of new Help Scout conversations via Pushover
- Create Help Scout Conversations From Forms on Gravity Forms
- Create Process Street workflow run for Help Scout conversations
- Turn new Gravity Forms submissions into Help Scout customers
- Create Help Scout conversations from parsed emails
- Push new Help Scout conversations to Cyfe
- Log Help Scout conversations into a MySQL database
- Create Salesmachine events from new Help Scout conversations
- Add notes in ActiveCampaign for new Help Scout customers
- Add new SamCart customers to Help Scout
- Create new customers in Help Scout when new recurring plans are made in MoonClerk
- Turn newly-assigned Help Scout tickets into HubSpot contacts
- Create or update Salesforce contacts from new Help Scout conversations
- Create Help Scout conversations for new Skubana orders
- Create new Help Scout conversations for new calls to your Dialpad Call Centre
- Create Help Scout conversations from new Survicate survey answers
- Enrich new Help Scout customer data with Dropcontact
- Create Asana tasks from new tags updated in Help Scout
- Create conversations on Help Scout for new Google Ads leads
- Receive ExpertTexting SMS notifications for new Help Scout conversations
- Create customers in Help Scout from new TikTok Lead Generation leads
- Add notes to Help Scout conversations when new Simplesat feedback is received
- Create Help Scout conversations for new Appzi feedback
- Create Help Scout conversations from new Lucky Orange events
Â
- Create Help Scout conversations from new Google Sheets rows
- Get Slack notifications for new Help Scout conversations
- Create Help Scout conversations for new Typeform entries
- Open new Help Scout conversations from emails processed by Parseur
- Create Help Scout conversations from new HubSpot form submissions
- Create Help Scout conversations for new Facebook Messenger messages sent to your page
- Create Help Scout conversations for new Calendly invitees
- Create Help Scout conversations from new Jotform submissions
- Share new Help Scout conversations in Microsoft Teams
- Create new Help Scout conversations from new ChatBot messages
- Start a new Help Scout conversation from SurveyMonkey responses
- Create Help Scout conversations from assigned contacts in Keap Max Classic
- Create Help Scout conversations when Pipedrive deals reach certain stages
- Start new Help Scout converstations from Mailparser.io emails
- Create conversations on Help Scout for new submissions on FormKeep
- Create Help Scout conversations with new ContactUs contacts
- Add Help Scout customers from new business cards scanned on Contacts+
- Create Help Scout tickets from new Survey Funnel entries
- Create Help Scout conversations from GatherUp negative reviews
- Create Help Scout conversations when new FormKeep forms are submitted
- Create Help Scout conversations for incomplete Ecwid orders
- Add new Help Scout customers for new Memberful orders
- Create conversations from new SatisMeter responses in Help Scout
- Create ReadyCloud Suite contact notes for new Help Scout conversations
- Create conversations in Help Scout from new offline messages in Chatlio
- Send Medallia Agent Connect surveys after closing conversations in Help Scout
- Create Help Scout conversations from new AppFollow reviews
- Create Ortto records from new customer in Help Scout
- Analyze new Help Scout conversations with Viable
- Create Trustpilot invitations from updated Help Scout tags
- Update Help Scout customers with new Simplesat feedback
- Send emails via MailerSend for new Help Scout conversations
- Create conversations in Help Scout for newly-canceled subscriptions in MemberPress