InvGate Service Desk + Slack

Send direct messages in Slack for new requests in InvGate Service Desk

Keep your team instantly updated on service requests coming through InvGate Service Desk. With this automation, each time a new request pops up in InvGate, a direct message will be promptly pushed to a recipient in Slack. Stay in the loop with seamless communication, ensuring your team promptly responds to issues and requests for optimal service management.

Keep your team instantly updated on service requests coming through InvGate Service Desk. With this automation, each time a new request pops up in InvGate, a direct message will be promptly pushed to a recipient in Slack. Stay in the loop with seamless communication, ensuring your team promptly responds to issues and requests for optimal service management.

  1. When this happens...
    InvGate Service DeskInvGate Service Desk
    New Request

    Triggers when a new request is created.

    TriggerScheduled
  2. automatically do this!
    SlackSlack
    Send Direct Message

    Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • InvGate Service Desk triggers, actions, and search

    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Scheduled
    Try It
  • InvGate Service Desk triggers, actions, and search

    New Request

    Triggers when a new request is created.

    Trigger
    Scheduled
    Try It
    • TitleRequired

    • DescriptionRequired

    • CategoryRequired

    • CreatorRequired

    • TypeRequired

    • CustomerRequired

    • PriorityRequired

    Action
    Write
    • UsernameRequired

    • First NameRequired

    • Last NameRequired

    • EmailRequired

    Action
    Write
    • Automated ActionRequired

    Trigger
    Scheduled
    Try It
    • RequestRequired

    Trigger
    Scheduled
    Try It
    • Request where you want to commentRequired

    • CommentRequired

    • Author of this commentRequired

    • Is Solution

    • Customer Visible

    Action
    Write
    • Request identifierRequired

    Action
    Search
invgate-service-desk logo
invgate-service-desk logo

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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