Connect Jira Service Management and Slack to unlock the power of automation

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Quickly connect Jira Service Management to Slack with a Zapier template.

Our most popular template

Post Slack messages for new Jira Service Management requests
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Jira Service Management + Slack
Create Jira Service Management requests from new Slack pushed messages
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Slack + Jira Service Management
Post Slack messages for new Jira Service Management request updates
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Jira Service Management + Slack
Review new tickets in Jira Service Management with Nightfall DLP and send Slack messages
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Jira Service Management + Nightfall DLP + Slack
Create a new Jira Service Management request when a message is posted to a Slack channel
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Slack + Jira Service Management
Send Slack direct messages for new Jira Service Management requests
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Jira Service Management + Slack

Post Slack messages for new Jira Service Management requests

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Jira Service Management + Slack

Create Jira Service Management requests from new Slack pushed messages

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Slack + Jira Service Management

Post Slack messages for new Jira Service Management request updates

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Jira Service Management + Slack

Review new tickets in Jira Service Management with Nightfall DLP and send Slack messages

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Jira Service Management + Nightfall DLP + Slack

Create a new Jira Service Management request when a message is posted to a Slack channel

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Slack + Jira Service Management

Send Slack direct messages for new Jira Service Management requests

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Jira Service Management + Slack

Send Slack private channel messages for new Jira Service Management requests
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Jira Service Management + Slack
Create new Jira Service Management requests from new Slack reactions
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Slack + Jira Service Management

How Zapier works

Zapier makes it easy to integrate Jira Service Management with Slack - no code necessary. See how you can get setup in minutes.

Select a trigger from Jira Service Management

A trigger is an event that starts your Zap and runs the workflow. For example, with Jira Service Management, a trigger could be "New Request."

A trigger is the event that kicks off your automated workflow.

Setup an action from Slack

An action is what takes place after the automation is triggered. For example, with Slack, the action could be "Add Reminder."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Jira Service Management to Slack

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Jira Service Management to Slack integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Jira Service Management + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Service Management and Slack

How can I set up an integration between Jira Service Management and Slack?

To set up the integration, you can use our platform to connect Jira Service Management to Slack. You'll need to select specific triggers in Jira, such as a new ticket creation or status change, and define actions in Slack, like sending a channel message or notifying a user.

What types of triggers are supported for this integration?

We support various triggers from Jira Service Management like new issue creation, issue updated, or comment added. You can configure the integration to perform specific actions in Slack when these events occur.

Can I customize the messages sent to Slack from Jira Service Management?

Yes, you can customize the content of messages that are sent to Slack. When setting up your actions, you have options to include issue details such as priority, assignee, and other custom fields in the message format.

Is it possible to receive notifications for specific issues only?

Absolutely. During setup, you can specify conditions that determine which issues trigger notifications in Slack. For example, you might only want alerts for high-priority issues or those assigned to certain team members.

Are there any limitations on what actions can be taken in Slack?

Our integration allows a wide range of actions including sending messages to channels or users and creating reminders. However, certain complex workflows may not be fully supported due to API limitations of either platform.

Do I need any special permissions in either application for this integration?

In Jira Service Management, you'll need permissions that allow you access to the data relevant for your triggers. For Slack, permission is needed primarily for writing messages and accessing channels where notifications will be posted.

How do I troubleshoot if my integration isn't working properly?

First, ensure that all configured triggers and actions are correctly set up on our platform. Checking connection statuses between Jira Service Management and Slack through our interface often helps identify issues quickly.

Connect Jira Service Management and Slack to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Site
  Required
- Project
  Required
Trigger
Scheduled
Try It
- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- User Name
- Shared
Trigger
Instant
Try It

- Search Query
  Required
- Optimized data
Trigger
Scheduled
Try It
- Channel
  Required
- Reaction
- User
Trigger
Instant
Try It

New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- ID
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

- Site
  Required
- Project
  Required
Trigger
Scheduled
Try It
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
Try It
- Include_alias
Trigger
Instant
Try It
- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- Text
  Required
- Remind when?
  Required
- User
Action
Write
- Channel
  Required
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Channel Name
  Required
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

Learn how to automate Jira Service Management on the Zapier blog

Learn how to automate Slack on the Zapier blog

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

Customer Support

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.