Jira Service Management + Slack

Create new Jira Service Management requests from new Slack reactions

Manage your customer service requests more efficiently with this workflow. Whenever a new reaction is added in Slack, a corresponding request is created in Jira Service Management. This streamlined process ensures that every reaction within your team communication platform is captured and turned into actionable tasks instantly, improving your team's responsiveness and productivity.

Manage your customer service requests more efficiently with this workflow. Whenever a new reaction is added in Slack, a corresponding request is created in Jira Service Management. This streamlined process ensures that every reaction within your team communication platform is captured and turned into actionable tasks instantly, improving your team's responsiveness and productivity.

  1. When this happens...
    SlackSlack
    New Reaction Added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
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    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • Reaction

    • User

    Trigger
    Instant
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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