Jira Service Management + Slack

Create new Jira Service Management requests from new Slack mentions

Keep your processes running smoothly with this streamlined solution. As soon as new mentions pop up in your Slack, an immediate service request is created in Jira Service Management. This instant connection between Slack and Jira prevents any communication delays, ensuring your team is always updated and capably equipped to prioritize tasks. Say goodbye to the hassle of manual inputs and welcome to smoother task management.

Keep your processes running smoothly with this streamlined solution. As soon as new mentions pop up in your Slack, an immediate service request is created in Jira Service Management. This instant connection between Slack and Jira prevents any communication delays, ensuring your team is always updated and capably equipped to prioritize tasks. Say goodbye to the hassle of manual inputs and welcome to smoother task management.

  1. When this happens...
    SlackSlack
    New Mention

    Triggers when a username or highlight word is mentioned in a public #channel.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
Start free with email
Start free with email
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Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • Reaction

    • User

    Trigger
    Instant
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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