Jira Service Management + Slack

Create new Jira Service Management requests when new messages are posted to private channels in Slack

Stay organized and promptly address important tasks with this workflow. Whenever a new message is posted in your private Slack channel, a request will be created in Jira Service Management straight away. This seamless connection ensures no critical updates are missed and all issues are dealt with in a timely manner. Utilize this workflow to maintain an efficient, streamlined communication between your Slack and Jira Service Management.

Stay organized and promptly address important tasks with this workflow. Whenever a new message is posted in your private Slack channel, a request will be created in Jira Service Management straight away. This seamless connection ensures no critical updates are missed and all issues are dealt with in a timely manner. Utilize this workflow to maintain an efficient, streamlined communication between your Slack and Jira Service Management.

  1. When this happens...
    SlackSlack
    New Message Posted to Private Channel

    Triggers when a new message is posted to a specific #private-channel or multi-dm.

    TriggerInstant
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
  • Slack triggers, actions, and search

    New Channel

    Triggers when a new #channel is created.

    Trigger
    Instant
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • User Name

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Channel

    • Reaction

    • User

    Trigger
    Instant
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

Related categories

  • Team Chat

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