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How Zapier works

Zapier makes it easy to integrate OneDesk with Todoist - no code necessary. See how you can get setup in minutes.

Select a trigger from OneDesk

A trigger is an event that starts your Zap and runs the workflow. For example, with OneDesk, a trigger could be "Item Updated."

A trigger is the event that kicks off your automated workflow.

Setup an action from Todoist

An action is what takes place after the automation is triggered. For example, with Todoist, the action could be "Invite User to Project."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected OneDesk to Todoist

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your OneDesk to Todoist integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Illustration of AI enhancing Zapier workflows with automation and app integrations.

Connect OneDesk and Todoist to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Item Type
  Required
- Updates On
  Required
- Ignore My Own Changes
Trigger
Polling
Try It
- Updates On
  Required
- Ignore My Own Changes
Trigger
Polling
Try It
- Item Type
  Required
Trigger
Polling
Try It
- Updates On
  Required
Trigger
Polling
Try It
- Item
  Required
- Post Type
  Required
- Comment
  Required
Action
Write

- Customer's email
  Required
- Customer's first name
  Required
- Customer's last name
  Required
- Customer Type
- Customer Organization
  Required
Action
Write
- User
  Required
- Item
  Required
- Work
  Required
- Percent completed
  Required
- Billable
- Comment
- lifecycleStatus
- Start date & time
  Required
- Finish date & time
  Required
Action
Write

- Item
  Required
- Lifecycle Status
- Name
  Required
- Custom Field(s)
- Priority
- Comment
  Required
- Percent Completed
- Agile Points
- Customer Type
Action
Write
- Search By
  Required
- Search critera
  Required
Action
Search
- Project
Trigger
Polling
Try It
- Project
- Customer's email
  Required
Action
Write
- Task
  Required
- Section
  Required
Action
Write
- Project
- Comment
  Required
Action
Write
- Project
- Comment
  Required
- Comment
- Section
  Required
- Assigned To
- Due Date (Human Formatted)
- Due Date (Raw Formatted)
- Priority
- Label
  Required
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Name
  Required
Action
Search
- Customer's email
  Required
Action
Search
- Name
  Required
- Project
- Comment
  Required
- Comment
- Section
  Required
- Assigned To
- Due Date (Human Formatted)
- Due Date (Raw Formatted)
- Priority
- Label
  Required
Action
Search or write

- Comment Posted On
  Required
- Public or Internal message
  Required
Trigger
Polling
Try It
New Portfolio
Triggers when a new portfolio is created.
Trigger
Polling
Try It
- Billable
Trigger
Polling
Try It
New Project
Triggers when a new project is created.
Trigger
Polling
Try It
- Type
  Required
- Name
  Required
- Comment
  Required
- Portfolio(s)
Action
Write
- Name
  Required
- Customer Type
- Project
  Required
- Comment
  Required
- Requester Email
- Requester ID
- Priority
Action
Write
- Customer Type
- Team/Account
- Customer's first name
  Required
- Last Name
- Customer's email
  Required
- Administrator
Action
Write
- Container Types
  Required
- Search By
  Required
- Search critera
  Required
Action
Search
- Project
Trigger
Polling
Try It
New Project
Triggers when a new project is created.
Trigger
Polling
Try It
- Task
  Required
Action
Write
- Task
  Required
- Comment
  Required
Action
Write
- Name
  Required
Action
Write
- Task
  Required
- Comment
  Required
- Assigned To
- Due Date (Human Formatted)
- Due Date (Raw Formatted)
- Priority
- Label
  Required
Action
Write
Get Project Collaborators
Get all collaborators for a specific project
Action
Write
- Name
  Required
- Project
Action
Search
- Name
  Required
Action
Search or write

Learn how to automate Todoist on the Zapier blog

About OneDesk

OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

Related categories

Project Management

About Todoist

Managing millions of tasks, Todoist is an online task management app and todo list. It has Web, iPhone, Android, Chrome, Firefox, Outlook flavors (and more!).

Learn moreLearn moreHelpHelp

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Task Management

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