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Integrate ProdPad with Intercom to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

Zapier makes it easy to integrate ProdPad with Intercom - no code necessary. See how you can get setup in minutes.

Select a trigger from ProdPad

A trigger is an event that starts your Zap and runs the workflow. For example, with ProdPad, a trigger could be "List Idea Feedback."

A trigger is the event that kicks off your automated workflow.

Setup an action from Intercom

An action is what takes place after the automation is triggered. For example, with Intercom, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ProdPad to Intercom

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your ProdPad to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect ProdPad and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect ProdPad and Intercom to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Idea
  Required
Trigger
Scheduled
Try It
- name
- Persona
- Job Role
- Company
- External URL
- External ID
- Tag
Trigger
Scheduled
Try It
- Workflow Status
- Tag
- Product
- Persona
- External ID
- State
- Include Associated Feedback
Trigger
Scheduled
Try It
List Products
List all the products in the account
Trigger
Scheduled
Try It
List User Stories
Returns a list of user stories with newest first.
Trigger
Scheduled
Try It

- name
Trigger
Instant
Try It
- name
- Unique ID (Email)
  Required
- About
- Tag
- Personas
- Job Role
- Company
- Link Name
- Link URL
- External ID
Action
Write

- Idea Title
- Description
- Business Case - Problem
- Business Case - Value
- Functional Specs
- Notes
- Products
- Personas
- Tag
- Workflow Status
- Link Name
- Link URL
- External ID
Action
Write
- Contact
  Required
- name
- Unique ID (Email)
  Required
- Company
- Job Role
- Persona
- Tag
- Link Name
- Link URL
- External ID
- Phone
- About
Action
Write
- Workflow Stage
  Required
- Idea
  Required
Action
Write
- External ID
- Unique ID (Email)
  Required
- External URL
- name
- Company
- Persona
- Tag
- Job Role
Action
Search
- External ID
- External URL
- Tag
- Workflow Status
Action
Search
- External ID
- Unique ID (Email)
  Required
- External URL
- name
- Company
- Persona
- Tag
- Job Role
- About
- Personas
- Link Name
- Link URL
- External ID
Action
Search or write
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
Try It
New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Message body format
Trigger
Instant
Try It
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Unique ID (Email)
  Required
- Note Text
  Required
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company ID
  Required
- Warning
- name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Feedback ID
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
- name
- Untag?
Action
Write
- Ticket
  Required
- Idea Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Unique ID (Email)
  Required
- Custom Attributes
- Created At
- User ID
- name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Feedback ID
  Required
- name
- Unique ID (Email)
  Required
- Phone
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

- name
- External URL
- External ID
- Country
- Size
- Value
- City
- Tag
- Include Contacts
- Include Feedback for Contacts
Trigger
Scheduled
Try It
- State
- Company
- Product
- Persona
- Job Role
- Tag
Trigger
Scheduled
Try It
List Personas
List the personas in an account
Trigger
Scheduled
Try It
List Tags
List all the tags available in the account.
Trigger
Scheduled
Try It
- name
Trigger
Instant
Try It
- name
- City
- Country
- Size
- Value
- Tag
- Link Name
- Link URL
- External ID
Action
Write
- Feedback
  Required
- Contact
  Required
- Ideas
- Tag
- Personas
- Products
- Link Name
- Link URL
- External ID
- Contact Name
- Contact Email
Action
Write
- Company ID
  Required
- name
- City
- Country
- Size
- Value
- Tag
- Include Contacts
- Link Name
- Link URL
- External ID
Action
Write
- Feedback ID
  Required
- Feedback
  Required
- State
- External ID
- Link Name
- Link URL
Action
Write
- name
- External ID
- External URL
- Tag
- Country
- Size
- Value
- City
Action
Search
- External URL
- External ID
- State
- Company
- Company Size
- Company Country
- Company Value
- Contact
- Product
- Persona
- Job Role
- Tag
Action
Search
- name
- External ID
- External URL
- Tag
- Country
- Size
- Value
- City
- Link Name
- Link URL
- External ID
Action
Search or write
- External URL
- External ID
- State
- Company
- Company Size
- Company Country
- Company Value
- Contact
- Product
- Persona
- Job Role
- Tag
- name
- Feedback
  Required
- Unique ID (Email)
  Required
- About
- Products
- Personas
- Source
- External Link - Name
- External Link - URL
- External Link - ID
Action
Search or write
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
Try It
Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
Try It
New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact
  Required
- Company ID
  Required
Action
Write
- Feedback ID
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Feedback ID
  Required
- name
- Unique ID (Email)
  Required
- Phone
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Unique ID (Email)
  Required
- name
- User ID
- Company
- Unsubscribed From Emails
- Phone
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Search Mode
- Search Value
- User Association Note
- name
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

Learn how to automate ProdPad on the Zapier blog

Learn how to automate Intercom on the Zapier blog

About ProdPad

ProdPad is a tool that helps you achieve better products through better product management.

Related categories

Product Management

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn more Help

Related categories

Customer Support

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