Connect tawk.to and Google Sheets to unlock the power of automation

By setting up a Zap, you can automate the process of logging chat transcripts from tawk.to into Google Sheets. Choose tawk.to as the trigger app and select 'New Chat' as the trigger event. Then, choose Google Sheets as the action app and configure the action to 'Create Spreadsheet Row' to log each new chat.

Yes, it is possible to update existing rows in Google Sheets when a new message is received on tawk.to. You'll need to set up a Zap with tawk.to as the trigger app and choose 'New Message' as the event. For the action app, select Google Sheets and use 'Update Row' where you'll specify which row needs updating.

Yes, you can map specific chat properties such as visitor details, tags, or timestamps from tawk.to when setting up your Zap. During configuration, specify these properties within your action step in Google Sheets so that each property appears in its corresponding column.

Ensure that your mapping fields are set up properly during your Zap configuration. Check if all required fields from tawk.to are matched correctly to their respective columns in Google Sheets. Also, verify if there are any empty entries or incorrect data types causing issues.

Automation can be achieved one-way from tawk.to into Google Sheets directly; however, reverse automation requires additional steps such as using webhooks or custom integrations since direct two-way communication is not supported natively.

Data sync occurs almost instantaneously after an event triggers it. Once you set up your Zaps between tawk.to and Google Sheets with specific triggers such as new chats or messages, updates happen promptly unless affected by external factors like internet speed or service downtime.

While integrating using our platform generally handles regular data loads efficiently, it's important to know that you're limited by the maximum number of rows allowed by your chosen service plan on both platforms and any time delay that may be introduced by higher volumes.