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How Zapier works

Zapier makes it easy to integrate tawk.to with SMS by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from tawk.to

A trigger is an event that starts your Zap and runs the workflow. For example, with tawk.to, a trigger could be "Chat Ended."
A trigger is the event that kicks off your automated workflow.

Setup an action from SMS by Zapier

An action is what takes place after the automation is triggered. For example, with SMS by Zapier, the action could be "Send SMS."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected tawk.to to SMS by Zapier

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your tawk.to to SMS by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about tawk.to + SMS by Zapier integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and SMS by Zapier

How do I integrate Tawk.to with SMS by Zapier?

To integrate Tawk.to with SMS by Zapier, you'll need to create a new Zap in your Zapier account. Start by selecting Tawk.to as your trigger app and define the specific event in Tawk.to that will kick off the automation. Once that's set, choose SMS as the action app and configure how the SMS should be sent when the Tawk.to event occurs.

What triggers can I use with Tawk.to in a Zap?

You can use various triggers with Tawk.to in a Zap, such as when a chat starts or ends, when you get a new ticket, or when a visitor submits a form. Selecting these allows you to automate different actions based on visitor interactions on your site.

What actions are available for SMS notifications in this integration?

When using SMS by Zapier in this integration, you can send an SMS message. This means that whenever the specified trigger event happens in Tawk.to (like a chat ending), an SMS message can automatically be sent to inform someone or take further action.

Do I need coding skills to set up the integration between Tawk.to and SMS by Zapier?

No coding skills are necessary to set up this integration. Our platform offers an intuitive, easy-to-use interface where you can select triggers and actions from dropdown menus without needing any programming knowledge.

Can I customize the content of the SMS sent through this integration?

Yes, you can customize the content of the SMS that's sent. You will have options within our tool to pull specific information from the Tawk.to trigger into your automated message.

Is it possible to monitor multiple chats simultaneously using this integration?

Yes, you can set up multiple Zaps if needed, each one tailored to monitor different events or chats based on whatever criteria you specify for triggering an action.

How do I test if my Tawk.to and SMS integration via Zapier is working correctly?

After setting up your Zap connecting Tawk.to with SMS by Zapier, you can test it within our platform. Trigger an event manually in Tawk.to and see if it results in an SMS being sent as expected to ensure everything is functioning seamlessly.

Connect tawk.to and SMS by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

tawk-to logo
tawk-to logo
About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn more
Related categories
  • Customer Support
sms logo
sms logo
About SMS by Zapier
Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!
Help
Related categories
  • Phone & SMS
  • Zapier

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