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Connect TOPdesk and Jira Software Cloud to unlock the power of automation

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Choose an Action
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Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate TOPdesk with Jira Software Cloud - no code necessary. See how you can get setup in minutes.

Select a trigger from TOPdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with TOPdesk, a trigger could be "New Major Incident."
A trigger is the event that kicks off your automated workflow.

Setup an action from Jira Software Cloud

An action is what takes place after the automation is triggered. For example, with Jira Software Cloud, the action could be "Add Attachment to Issue."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected TOPdesk to Jira Software Cloud

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your TOPdesk to Jira Software Cloud integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
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Connect TOPdesk and Jira Software Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Trigger Condition
      Required
    • Status (First or second line)
      Required
    • Category
    • Subcategory
    • Operator Group
    • Supplier
    Trigger
    Polling
    Try It
    • Trigger Condition
      Required
    • External Number Filled Condition
    • Status (First or second line)
      Required
    • Entry type
    • Call type
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Operator Group
    • Supplier
    • Status (Processing Status)
    Trigger
    Polling
    Try It
    • Trigger Condition
      Required
    • External Number Filled Condition
    • Status (First or second line)
      Required
    • Entry type
    • Call type
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Operator Group
    • Supplier
    • Status (Processing Status)
    Trigger
    Polling
    Try It
    • Incident Number
      Required
    • Brief description
    • Action
    • Set action invisible for caller
    • External Number
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Target Date
    • Operator Group
    • Status (Processing Status)
    • Closure code
    • Feedback Rating
    • Feedback Message
    • Id
    • Type
    • Date
    Action
    Write
    • Operator Group
    Trigger
    Polling
    Try It
    • Operator Group
    Trigger
    Polling
    Try It
    • Status (First or second line)
      Required
    • Caller Type
      Required
    • Brief description
    • Request
    • Action
    • Set action invisible for caller
    • Entry type
    • Call type
    • Category
    • Subcategory
    • External Number
    • Impact
    • Urgency
    • Priority
    • Operator Group
    • Status (Processing Status)
    • Closure code
    • Supplier
    • Feedback Rating
    • Feedback Message
    • Major Call
    • Linked to Major Call
    • Id
    • Type
    • Date
    Action
    Write
    • Incident Number
      Required
    • Invisible for caller
    Action
    Search

Learn how to automate Jira Software Cloud on the Zapier blog

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topdesk logo
About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
Related categories
IT Operations
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jira-software-cloud logo
About Jira Software Cloud
Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.
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Related categories
Project Management

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