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How Zapier works

Zapier makes it easy to integrate Wati with SMS by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from Wati

A trigger is an event that starts your Zap and runs the workflow. For example, with Wati, a trigger could be "New Contact Created."
A trigger is the event that kicks off your automated workflow.

Setup an action from SMS by Zapier

An action is what takes place after the automation is triggered. For example, with SMS by Zapier, the action could be "Send SMS."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Wati to SMS by Zapier

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Wati to SMS by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Wati + SMS by Zapier integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Wati and SMS by Zapier

How does the integration between Wati and SMS by Zapier work?

The integration between Wati and SMS by Zapier allows you to automate the process of sending SMS messages using triggers from various apps connected via Zapier. Once a trigger event occurs in a connected app, Zapier can initiate an action in Wati to send an SMS message without manual intervention.

What triggers are supported for sending SMS through Wati and Zapier?

We support various triggers for sending SMS through Wati when integrating with Zapier, such as new lead generation entries, form submissions, or updates in CRM systems. As soon as the trigger condition is met, an SMS can be automatically sent out via Wati.

Can I use custom fields from a CRM system when triggering an SMS through this integration?

Yes, you can map custom fields from your CRM system to be included in the SMS when setting up your workflow in Zapier. This allows for personalized messaging tailored to each recipient’s information stored in your CRM.

Are there any limitations on the message content when using Wati with SMS by Zapier?

Messages sent through our integration with Wati must comply with both our content policies and any regional regulations on messaging. Additionally, since messages are usually limited by character count similar to standard text messages, it's essential to stay concise.

What happens if an error occurs during the message-sending process?

If there's an error while sending a message through our platform integrated with Wati, you'll receive a notification in your activity logs within Zapier. We recommend reviewing these logs to determine the cause and adjust your setup accordingly.

Is it possible to track delivery status of each message sent via this integration?

Yes, tracking delivery status is possible when using this integration. We ensure that you can access detailed reports regarding whether messages were delivered successfully, failed or pending—directly within your dashboard settings.

How secure is my data when using Wati and Zapier together for messaging services?

We prioritize data security throughout our services. Both Wati and our infrastructure adhere to stringent security protocols ensuring that all transmitted data remains encrypted and protected against unauthorized access throughout its lifecycle.

Connect Wati and SMS by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Wati triggers, actions, and search
    New Contact Created

    When a new contact is created from an incoming whatsapp message

    Trigger
    Instant
    Try It
    • WhatsApp Number
      Required
    • Contact Name
      Required
    • Custom Params
    Action
    Write
    • WhatsApp Number
      Required
    • Template Name
      Required
    • Broadcast Name
      Required
    • Custom Params
    Action
    Write
    • Send_v2_copy
    • From_number
    • Message
      Required
    Action
    Write

Learn how to automate Wati on the Zapier blog

Learn how to automate SMS by Zapier on the Zapier blog

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About Wati
Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.
Related categories
  • Communication
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About SMS by Zapier
Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!
Help
Related categories
  • Phone & SMS
  • Zapier

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