Integrate WHMCS with Trustpilot to automate your work
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Frequently Asked Questions about WHMCS + Trustpilot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with WHMCS and Trustpilot
How do I integrate WHMCS with Trustpilot?
To integrate WHMCS with Trustpilot, you can use our platform to connect the two apps by setting up specific triggers and actions. This typically involves creating a trigger in WHMCS when, for example, an invoice is paid, which then sends a request to Trustpilot to invite the customer for a review.
Can I customize when customers receive review invitations on Trustpilot?
Yes, you can customize the trigger conditions under which customers receive review invitations. For example, you might set the trigger condition to be when a service is marked as 'completed' in WHMCS. This flexibility allows you to decide at what stage of the customer journey they should be invited to leave a review.
Is it possible to automate responses from Trustpilot back into WHMCS?
Automating responses from Trustpilot back into WHMCS isn't directly supported, but we help set up workflows that notify or trigger actions in your system based on new reviews or feedback processed by Trustpilot.
What types of data are shared between WHMCS and Trustpilot through the integration?
Our integration focuses primarily on sharing customer data necessary for sending review invitations. This includes basic contact information like email addresses and relevant transaction details like order ID or service completion status from WHMCS.
Do I need any special permissions in WHMCS or Trustpilot to enable this integration?
Typically, you'll need administrative permissions in both platforms. In WHMCS, ensure that API access is enabled for your account. In Trustpilot, you'll need permission to create and send review invitations.
Can I track which customers have been sent invitations through this integration?
Yes, our system can log each event where a trigger leads to an invitation being sent out. You can track these logs within our dashboard or sync them into your reporting tools for further analysis.
Are there any limitations on how many triggers I can set up between WHMCS and Trustpilot?
While we provide robust capabilities for setting up triggers according to your needs, keep in mind that excessive triggers might lead to high API usage costs or rate-limiting thresholds with either service provider.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Ticket Status
Try It- ClientRequired
- Create Date
- Due Date
- Item 1 Description
- Item 1 Amount
- Item 1 Taxed
- Tax Rate
- Second Tax Rate
- Payment Method
- Auto Apply Credit
- Notes
- Send Invoice
- DomainRequired
- Email Template for InvitationsRequired
- Trustpilot SiteRequired
- Sender Name
- Sender E-MailRequired
- Reply to E-Mail
- Preferred Sent TimeRequired
- Recipient NameRequired
- Recipient E-Mail AddressRequired
- Reference IdRequired
- First Name
- Last Name
- Company Name
- Email
- Address
- City
- State
- Postcode
- Country
- Phone Number
- Password
- ClientRequired
- Name
- Email
- Department
- SubjectRequired
- MessageRequired
- Priority
- Don't Send Email