Breetel Graves

Why employers should embrace quiet quitting

The framing of it makes it feel like you're getting away with something—like you've discovered the next great life hack. It's no wonder it's become the buzzword-du-jour.

What a giant pile of laundry taught me about productivity

It's wired into our brains that we need to be productive at work, and everyone thinks everyone else has it figured out. But we all have different systems—and that's a good thing.

The power of starting with "tell me more"

Why starting with "tell me more" can help create a shared understanding

What my crying toddler taught me about stress and customer service

When I’m working with customers who've gone over the edge, I employ the same strategy I use with my toddler and remember that their reactions aren't about me.